Hayan Rashid
Brentwood
Summary
Results-driven professional with 5 years of experience in management, financial analysis, systems analysis, and sales within the telecommunications and retail sectors. Proven ability to optimize business processes, manage financial risks, and lead teams to surpass sales targets. Adept at analyzing complex data to drive informed decision-making, developing and implementing credit policies, and enhancing system efficiency. A strong communicator and collaborator with a track record of delivering exceptional customer service and driving operational success.
Overview
6
6
years of professional experience
Work History
Store Manager/Finance Analyst
Tmobile
02.2023 - Current
- Led a team of 40 sales associates, achieving consistent sales growth and exceeding monthly targets.
- Managed day-to-day store operations, including inventory management, merchandising, and scheduling, ensuring a seamless and efficient customer experience.
- Developed and managed the store’s budget, tracking expenditures and revenue to ensure financial targets were met and exceeded.
- Analyzed sales data, customer feedback, and financial reports to develop and execute action plans, leading to increase in customer satisfaction and boost in profitability.
- Implemented training programs to enhance product knowledge, sales techniques, and financial literacy among staff, resulting in improved customer engagement and increased upsell opportunities.
- Conducted regular financial reviews with the team to align on goals, identify areas for cost savings, and optimize resource allocation.
- Maintained store profitability by controlling costs, managing credit and financing programs, and minimizing financial risks.
- Fostered a positive work environment that encouraged teamwork, innovation, and a customer-first mindset, contributing to overall financial and operational success.
System Analyst/Credit Analyst
Pitta&Baione LLC
03.2022 - 01.2023
- Analyzed and re-engineered business processes, leading to a reduction in operational costs and enhanced system efficiency.
- Spearheaded the implementation of new software systems, ensuring seamless integration with minimal disruption to business operations.
- Developed detailed data reports and dashboards to support strategic decision-making across various departments.
- Provided comprehensive training and ongoing support to end-users, enabling them to maximize the benefits of new systems.
- Enhanced credit scoring models by integrating new data sources
- Implemented process improvements in the credit application workflow, reducing processing time and increasing customer satisfaction.
- Conducted comprehensive credit risk analyses, identifying high-risk accounts and recommending mitigation strategies that lowered overall portfolio risk.
- Worked with cross-functional teams to create credit risk management strategies that aligned with company objectives, improving decision-making processes.
Sales Representative / Credit Analyst
Tmobile
02.2019 - 02.2021
- Excelled in sales, consistently surpassing individual sales targets, contributing to the overall success of the store.
- Provided personalized customer service, ensuring that each customer found the right product for their needs while driving additional revenue through upselling and cross-selling.
- Conducted financial evaluations and credit assessments for potential customers, determining eligibility for financing and credit programs.
- Managed credit applications, reviewed credit reports, and worked closely with customers to resolve any issues related to credit approval.
- Collaborated with the finance department to develop credit policies and procedures tailored to the telecommunications industry, ensuring compliance and minimizing risk.
- Played a key role in reducing credit-related losses by huge margin through diligent risk assessment and proactive customer communication.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Science - Computer Information Systems
Farmingdale State College
Farmingdale, NY06.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Business Process Optimization
- Financial Analysis
- Team Leadership
- Credit Risk Management
- Data Analysis & Reporting
- System Implementation & Integration
- Sales Strategy Development
- Cross-Functional Collaboration
Timeline
Store Manager/Finance Analyst
Tmobile
02.2023 - Current
System Analyst/Credit Analyst
Pitta&Baione LLC
03.2022 - 01.2023
Sales Representative / Credit Analyst
Tmobile
02.2019 - 02.2021
Bachelor of Science - Computer Information Systems
Farmingdale State College
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