Hayat Zelelew
Alexandria,VA
Summary
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
8
8
years of professional experience
Work History
Dining Room Attendant
Luxury 5-Star Hotel
Nairobi, Nairobi
02.2022 - 06.2024
- Welcome and seat guests, providing menus and beverage lists.
- Ensure prompt and courteous service, addressing guest inquiries and requests.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Maintain cleanliness and organization of the dining area.
- Assist in training new staff members on service standards and protocols.
- Manage reservations and accommodate special requests from guests.
Community Facilitator
DOT Ethiopia (Digital Opportunity Trust)
Addis Ababa, Ethiopia
03.2017 - 12.2018
- Organized and facilitated community meetings and events
- Coordinated with local leaders and stakeholders to identify community needs
- Implemented community development projects focusing on education and health
- Conducted workshops and training sessions for community members
- Monitored and evaluated the progress of community projects
Project Officer
YCDF (Youth and Cultural Developmental Foundation)
Addis Ababa, Ethiopia
01.2016 - 02.2017
- Managed project planning and execution, ensuring timely delivery of objectives
- Liaised with donors, partners, and stakeholders to secure project funding
- Prepared project reports and documentation for management and donors
- Conducted field visits to monitor project activities and assess impact
- Facilitated capacity-building programs for local staff and volunteers
Education
Bachelor of Social Sciences -
University of Gondar
Ethiopia01.2016
Skills
- Excellent customer service and communication skills
- Strong attention to detail
- Organizational abilities
- Ability to work effectively in a team environment
- Proficient in reservation and point-of-sale systems
- Language: Amharic and English
References
Available upon request.
Timeline
Dining Room Attendant
Luxury 5-Star Hotel
02.2022 - 06.2024
Community Facilitator
DOT Ethiopia (Digital Opportunity Trust)
03.2017 - 12.2018
Project Officer
YCDF (Youth and Cultural Developmental Foundation)
01.2016 - 02.2017
Bachelor of Social Sciences -
University of Gondar
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