Hayda Saenz-Biera
Simpsonville,SC
Summary
Dynamic sales leader skilled in team management, financial handling, and bilingual communication. Proven success in exceeding sales goals through customer service, inventory, and financial management. Expertise in performance metrics, sales training, conflict resolution, and cash handling, driving team success and profitability.
Overview
28
28
years of professional experience
Work History
FANS Operater
Greenville County School District
Greenville, South Carolina
06.2015 - Current
- The team lead of 8 or more employees ensures timely and safe food serving and preparation for daily breakfast and lunch meals for over 1,000 students.
- Translated in fluent Spanish for 20% of the school population to students and parents, including parent-teacher conferences and administrative staff.
- Excellent conflict management skills while adhering compliance with organizational policies and regulations.
- Trained 10+ employees to handle high-volume service, meeting the nutritional needs of students..
- Ensured regulatory compliance with food, health, and safety regulations, and planned workload.
Sales Supervisor
Macy's
Miami, FL
01.1997 - 12.2007
- Supervised and motivated a team of 6+ sales associates, driving timely and effective sales operations and customer satisfaction, serving an average of 300 diverse customers daily.
- Demonstrated excellent conflict management skills by resolving customer disputes and team challenges while ensuring compliance with organizational policies and maintaining a high standard of professionalism.
- Delivered exceptional customer service in fluent Spanish, engaging with over 70% of a multilingual customer base in a high-volume Miami department store, addressing client needs and promoting bilingual sales strategies.
- Implemented targeted sales strategies that resulted in $780K annual revenue growth and facilitated the opening of over 400 new credit accounts per year.
- Trained and mentored 100+ employees in high-performance sales techniques, ensuring consistent achievement of sales goals and maintaining superior customer service standards.
Education
GED -
South West Miami
Miami, FL05-1994
Skills
- Fluent in Spanish for translations
- Team leadership and management
- Employee training and development
- Conflict resolution and compliance
- Sales strategy and revenue growth
- Policy and regulatory adherence
- High-volume operations management
- Performance optimization
Affiliations
- Volunteered at church to provide Spanish-English translation services during community events and outreach programs. Assisted in organizing activities, mentoring youth, and fostering an inclusive environment.
Accomplishments
- Awarded Loss Prevention Award for reducing shrinkage.
- Multiple-time Employee of the Year for exceptional performance.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
FANS Operater
Greenville County School District
06.2015 - Current
Sales Supervisor
Macy's
01.1997 - 12.2007
GED -
South West Miami
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