Haydee Bertsch
Springfield,TN
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
13
13
years of professional experience
Work History
Shift Leader
Panda Express
Clarksville, TN
09.2024 - Current
- Organized take-out orders for walk-in customers in an efficient manner.
- Assisted customers with menu selection, order placement, and payment processing.
- Performed opening and closing duties such as inventory checks, stocking supplies, cleaning work area.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Counter Staff Member ( Front Of The House)
Panda Express
Clarksville, TN
05.2024 - 09.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Processed customer orders and accurately entered into order system.
- Processed both cash and card purchases and returns.
- Managed multiple tasks in high-volume environment.
- Established rapport with regular customers, creating a welcoming atmosphere that encouraged repeat business.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Observed customer purchases in line and differentiated between standard portions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
Front Of The House Expert
Applebee's Grill + Bar
Abu Dhabi, United Arab Emirates
11.2011 - 11.2013
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with scheduling appointments for clients and visitors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor Of Science In Commerce Major In Managemen -
Cebu Roosevelt Memorial Colleges
Bigo, Cebu Philippines 03.2005
Laguilayan National High School
Laguilayan, Philippines03.2002
Skills
- Maintaining Composure
- Workplace Cleanliness
- POS operation
- Point of sale systems
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- Staff education and training
- Staff Supervision
- Staff Training and Development
- Goal Setting and Tracking
- Motivational Leadership
- POS System Operation
- Safety processes and procedures
- Assigning Work
- Complaint resolution
- Sales and Upselling
- Issue Resolution
- Role Modeling
- Daily workflows
- Staff Development
- Client Service
- Professional Appearance
Timeline
Shift Leader
Panda Express
09.2024 - Current
Counter Staff Member ( Front Of The House)
Panda Express
05.2024 - 09.2024
Front Of The House Expert
Applebee's Grill + Bar
11.2011 - 11.2013
Bachelor Of Science In Commerce Major In Managemen -
Cebu Roosevelt Memorial Colleges
Laguilayan National High School