HAYDEE CASTRO
MIAMI GARDENS,Florida
Summary
Dynamic professional with a proven track record at Dr. Leonard Pianko, excelling in patient scheduling and satisfaction . Known for exceptional attention to detail and strong organizational skills. Committed to delivering high-quality service in fast-paced environments. Dedicated applicant seeking a long-term career opportunity. I intend to utilize my customer service background to create positive experiences. I will stay abreast of new procedures and training to become an important part of your business needs.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Dr. Leonard Pianko
Aventura, FL
02.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Reduced appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Provided excellent customer service to patients and medical staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Compliance Team
Logistic Remote
Miami Gardens, FL
05.2022 - Current
- The Compliance Team is assigned daily task to monitor each account thoroughly.
- Working in a fast- paced environment while maintaining high-quality service.
- Resolved escalated issues regarding billing, non-verified users, and possible minors on the accounts.
- Review reported accounts, to assure that Broadcasters/ Users are following the rules and regulations of our website.
- Issue warnings, suspend and ban accounts when not following guidelines.
- Provide superiors with daily take and request.
Legal Assistant
Shaked Lawfirm
Aventura, FL
06.2015 - 08.2020
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Lincoln Marti
Miami, FL06-2007
Skills
- Patient scheduling
- Pre-authorizations
- Insurance verification
- Proven ability to work independently, solve problems and make informed decisions
- Familiar with HIPPA regulations and companies policies
- Experience providing support via phone and email
- Knowledge of personal computer software such as, MS Word, PowerPoint, QuickBooks, Outlook and Excel
- Skilled in handling inquiries, explaining complex information ina simple way, and de-escalating difficult situation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Referral Coordinator
Dr. Leonard Pianko
02.2023 - Current
Compliance Team
Logistic Remote
05.2022 - Current
Legal Assistant
Shaked Lawfirm
06.2015 - 08.2020
High School Diploma -
Lincoln Marti