Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Haydee Gonzalez

Arlington

Summary

Dynamic Event Services Supervisor with a proven track record at Bolder Adventure Park, excelling in event planning and logistics management. Recognized for enhancing guest experiences through exceptional customer service and effective conflict management. Developed training programs that improved staff performance and streamlined operations, ensuring memorable events and satisfied guests.

Overview

3
3
years of professional experience

Work History

Event Services Supervisor

Bolder Adventure Park
05.2025 - Current
  • Supervised event setup and breakdown, ensuring efficient transitions between activities.
  • Coordinated staff schedules and assigned roles to optimize workflow during events.
  • Developed training materials for new hires, enhancing onboarding process effectiveness.
  • Monitored inventory levels of event supplies, facilitating timely replenishment and reducing shortages.
  • Maintained a safe and clean environment for guests by enforcing strict adherence to safety guidelines and procedures.
  • Delivered memorable guest experiences by consistently exceeding their expectations in terms of service quality, attention to detail, and overall presentation.

Guest Services Supervisor

Bolder Adventure Parkm
12.2022 - 02.2025
  • Supervised guest services team, ensuring high standards of customer satisfaction and operational efficiency.
  • Trained and mentored staff on service protocols and park policies to enhance guest experience.
  • Resolved guest inquiries and complaints effectively, maintaining positive relationships and promoting repeat visits.
  • Implemented process improvements that streamlined operations, reducing wait times during peak hours.
  • Conducted regular training sessions to reinforce safety procedures and service excellence among staff.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.

Education

Texas Christian University
Fort Worth, TX

Grand Prairie Collegiate Institute
05-2023

Skills

  • Event planning expertise
  • Audiovisual equipment
  • Vendor coordination
  • Logistics management
  • Customer service standards
  • Customer relationship management
  • Conflict management

Accomplishments

  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual

Timeline

Event Services Supervisor

Bolder Adventure Park
05.2025 - Current

Guest Services Supervisor

Bolder Adventure Parkm
12.2022 - 02.2025

Texas Christian University

Grand Prairie Collegiate Institute

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