Haydee Provencio

• Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
• Maintained accurate donor records through diligent data entry and documentation efforts.
• Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
• Developed strong rapport with donors through genuine engagement, fostering long-term loyalty and increasing repeat donations.
• Contributed to increased donation rates by effectively educating donors on the importance of regular donations.
• Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry

Youth Advisor

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.