Robert C. Sanchez
Miami,FL
Summary
Dynamic operations leader with a proven track record of driving growth, enhancing operational efficiency, and ensuring customer satisfaction across multiple locations. Expertise in logistics, cost reduction, and bilingual communication are instrumental in my success in fast-paced environments. Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
7
7
years of professional experience
Work History
Director of Operations
Freedom Boat Club
11.2021 - Current
- Maintained four locations across Broward, Miami-Dade, and Monroe county and visited biweekly to assess the needs of each location and ensure proper procedures are being executed, proper staffing, relay customer feedback, and to inspect the fleet for members.
- Built a cohesive regional team through effective hiring, onboarding, and ongoing staff development efforts. Achieved team goals through formalized training plans, coaching, and performance management.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance and adjusted as needed. Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality such as from feedback from members and upper management.
- Reduced expenditures for the region through cost analysis and effective budget management. Estimated cost reduction from 2021-2024 was $135,000 on storage alone.
- Maintained adequate supply levels at each location and assist with distribution
of supplies as required. - Support territory expansion and new location integration.
- Improved customer satisfaction rates with proactive problem resolution and timely followup. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Coordinated with other entertainment venues to create joint promotional events.
- Additional and other duties as needed for optimal effectiveness in day-to-day operations.
Club Manager
Freedom Boat Club
03.2021 - 09.2021
- The primary responsibility of this role was to ensure all dock employees are properly trained, to provide exceptional service to our members, and to maintain an impeccably clean and ship shape fleet.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Hired, trained and supervised all dock level personnel to ensure our members receive the highest level of service at all club locations
- Developed weekly dock staff schedules to maximize efficiency and review and approve
payroll. - Ensured all best practices are followed to provide consistent service is provided as detailed in
our dock manual - Ensured all dock staff provides the “Red Carpet” treatment our members deserve. Establishing specific member meet and greet procedures in addition to boarding and disembarking procedures
- Developed a weekly schedule to ensure all boats are receiving a routine weekly cleaning
- Submit work orders to the Fleet Manager to ensure all fleet needs are being addressed in a
timely manner - Investigate member misconduct and submit all incident reports to the main office. Corresponded with members on all dock related issues including but not limited to complaints, fuel disputes, vessel damages and miscellaneous dock charges
- Ensured adequate supply levels are being maintained at each location
- Acquainted myself with local marina managers/harbor masters and promote a positive
working relationship in all marinas - Oversee that the boats are clean and the members happy
Assistant Manager of Operations
Peter Glenn Ski & Sport
03.2020 - 03.2021
- Inventory control in excess of $30 million
- Coordination of UPS inbound/outbound deliveries
- Tracking in store missing inventory (Loss Prevention)
- Insurance of Ecommerce shipping quality
- Regularly deal with international clients.
- Regular coordination of sale promotions, resulting in upwards of $54K
- Interact with Accounting Department for inventory matters and billing
- Coordination of warehouse tasks
- Purchase order to Invoice reconciliation
- Daily inventory discrepancy audit
- Perform additional duties as assigned (equipment preparation, office supply checklist, etc.)
Shipping and Receiving Specialist
Peter Glenn Ski & Sport
11.2019 - 03.2020
- Receive incoming calls
- Interact with corporate buyers and vendors
- Coordination of +1000 products for optimized sales strategy
- Maintain and Replenish Store inventory
- Coordinate product distribution with multiple stores and locations
- Ensure Warranty and Insurance Claims are accurate
- Coordinate shipping ecommerce at Miami location, including International shipment
Manager
West Marine
02.2018 - 05.2019
- Developed new store projects to enhance customer experience
- Leading sales projection in excess of $27k daily
- Counted and balanced registers
- Prepared Audit Checklist
- Conducted and lead Sales Meetings
- Managed multiple projects assigned to ASM!s, Outside Sales Projects and Customer Relation
Management - Coordinated store events
- Train, coach mentored staff
- Enter information in database
- Coordinate bank deliveries
Education
Bachelor of Science - Business Administration And Management
Florida International University
Miami, FL12-2019
Skills
- Fluent in English and Spanish
- Certified in Mercury Gate Transportation Management System-Simple Logistics Software
- Basic understanding of Financial/ Managerial Accounting
- Intellix Technology fluency
- Celerant Technology fluency
- Mechanically inclined
- Basic understanding of Java code
Timeline
Director of Operations
Freedom Boat Club
11.2021 - Current
Club Manager
Freedom Boat Club
03.2021 - 09.2021
Assistant Manager of Operations
Peter Glenn Ski & Sport
03.2020 - 03.2021
Shipping and Receiving Specialist
Peter Glenn Ski & Sport
11.2019 - 03.2020
Manager
West Marine
02.2018 - 05.2019
Bachelor of Science - Business Administration And Management
Florida International University
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