Hayden Blood
Salem,NH
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing problems to find innovative solutions. Committed to enhancing customer experiences by consistently demonstrating service-oriented behaviors and understanding their desires. Dedicated to providing customized solutions that meet their needs and foster long-term loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cobalt Benefits Group
09.2023 - Current
- Assisted members with their insurance policies, including benefits, claims, and plan clarifications.
- Supported medical providers with verification of benefits, insurance claims, and member eligibility across BBA, CBA Blue, and EBPA policies.
- Maintained a solid understanding of basic medical terminology to effectively comprehend services and procedures.
- Managed administrative tasks, including client communication, mail distribution, and document scanning.
Telephone interviewer
UNH Survey Center
09.2022 - 05.2023
- Conduct Survey interviews over the phone on a variety of subject in a non-biased manner
Guest Service
Searles Castle
05.2022 - 08.2022
- Co-ordinated with the team to maintain high standards for each event
Sales Associate
Tailored Brands Inc. Jos A. Bank
07.2017 - 04.2020
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction
- Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders, and pricing needs
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Greeted customers, helped locate merchandise and suggested suitable options.
Education
BBA - Marketing -
University of New Hampshire, T. Paul College of Business and Economics
Durham, NH05.2023
Skills
- Product Positioning
- Promotional support
- MS office/ Google Suites
- Interpersonal communication
- Point of sale system
- Problem solving
- Attention to detail
Timeline
Customer Service Representative
Cobalt Benefits Group
09.2023 - Current
Telephone interviewer
UNH Survey Center
09.2022 - 05.2023
Guest Service
Searles Castle
05.2022 - 08.2022
Sales Associate
Tailored Brands Inc. Jos A. Bank
07.2017 - 04.2020
BBA - Marketing -
University of New Hampshire, T. Paul College of Business and Economics
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