Rose Lea
El Paso
Summary
Dynamic customer service professional with a proven track record at HCL Technologies, excelling in problem resolution and relationship building. Skilled in enhancing customer satisfaction through effective communication and critical thinking. Recognized for driving brand awareness as a Brand Ambassador, leveraging sales expertise to foster loyalty and engagement.
Overview
23
23
years of professional experience
1983
1983
years of post-secondary education
Work History
CUSTOMER SERVICE REPRESENTATIVE
HCL Technologies
El Paso
10.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Provided feedback on common customer concerns to improve service efficiency and response times.
BRAND AMBASSADOR
Blue Buffalo Co
El Paso
04.2011 - 05.2025
- Engaged customers by promoting brand values and product benefits during in-store demonstrations.
- Assisted in organizing promotional events, enhancing brand visibility within the community.
- Collaborated with retail staff to ensure optimal product placement and inventory management.
- Educated consumers on pet nutrition and health, fostering long-term loyalty to brand offerings.
- Developed strong relationships with key stakeholders, driving brand awareness through word-of-mouth referrals.
- Trained new ambassadors on product knowledge and effective engagement techniques for consistent messaging.
SALES ASSOCIATE
Native Floral
05.2003 - 03.2011
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained product displays and inventory levels to ensure store organization.
- Collaborated with team members to optimize sales strategies and customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Developed knowledge of floral products and arrangements to provide informed recommendations.
- Participated in visual merchandising efforts to attract customers and boost sales.
- Supported promotional events by setting up displays and engaging with attendees.
- Built relationships with customers to encourage repeat business.
Education
Accounting -
International Business College
El Paso, Texas, United StatesSkills
- Customer Support/Service
- Problem Solving Skills
- Sales
- Inventory Management
- Sales Strategy
- Point of Sale (POS) Systems
- Visual Merchandising
- Data Entry
- Customer Relations
- Resolve Customer Issues
- Service Delivery
- Customer Satisfaction
- Communication Skills
- Process Improvement
- Retail
- Brand Strategy
- Product Demonstration
- Product Positioning
- Brand Marketing (Branding)
- Animal Nutrition
- Event Management
- Animal Care
- Consumer Branding
- Inventory Levels
- Sales Support
- Transaction Processing/Management
Languages
Spanish, Intermediate
Profile Url
https://bold.pro/my/rose-lea-250715202356/177r
Work Authorization - Authorized Countries
United States
Timeline
CUSTOMER SERVICE REPRESENTATIVE
HCL Technologies
10.2021 - Current
BRAND AMBASSADOR
Blue Buffalo Co
04.2011 - 05.2025
SALES ASSOCIATE
Native Floral
05.2003 - 03.2011
Accounting -
International Business College