Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Hayden Bright

Hudson,WY

Summary

Certified IT professional with CCNA, Network+, and A+ certifications, skilled in troubleshooting, network configuration, and implementing secure systems. Driven by a passion for IT, I have independently advanced my expertise through hands-on projects, including building and troubleshooting computers, configuring Raspberry Pi and Arduino systems, and providing technical support for phones while working at Sprint. Currently focused on either advancing my skills in data center networking, DevOps, or Microsoft Azure, I am eager to contribute my technical knowledge and dedication to continuous learning in a dynamic IT environment.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Night Auditor

Hilton
Weatherford, Texas
01.2022 - Current
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Generated and printed daily financial reports to track hotel performance.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Left to complete autonomy during shift at hotel to administer the building/guest how I see fit.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Regional Trainer

BrightStar
Weatherford, Texas
06.2020 - 08.2021
  • Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
  • Contributed to company growth by supporting the onboarding process for new hires through effective regional training programs.
  • Available during CST store hours all year round to help any and all employees under Brightstar with technical issues that pertain to system errors.
  • Focus on helping employees learn and troubleshoot cross platform problems with Sprint & Tmobile's systems and onboarding new clients through both systems.
  • Planning and setting up workshops for employees to participate on zoom calls for recent topics or playbook updates along with helpful knowledge about both company's systems aggregated from helping employees.

Asistant Manager

BrightStar
Weatherfrod, Texas
03.2018 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped customers with phone problems that other employees couldn't resolve.
  • Open and close the store
  • Performed daily operations to upkeep the store
  • Sold phones as secondary work to managerial task
  • Collaborated with other store managers in the district to come up with monthly meetings that pertain to training, playbook updates, and sale number statistics.

Education

High School Diploma -

Irving K-12 Homeschool
Irving
05.2001 -

Skills

Network troubleshooting

Certification

CCNA - Cisco Certified Network Associate

Interests

Data Centers

Cloud Computing

Devops

Timeline

CCNA - Cisco Certified Network Associate

12-2024

Comptia Network+

12-2024

Comptia A+

05-2023

Night Auditor

Hilton
01.2022 - Current

Regional Trainer

BrightStar
06.2020 - 08.2021

Asistant Manager

BrightStar
03.2018 - 06.2020

High School Diploma -

Irving K-12 Homeschool
05.2001 -

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Hayden Bright