Hayden Draudt
Cape Coral,FL
Summary
Dynamic professional with a proven track record at Safelite Auto Glass, excelling in customer service and problem-solving. Demonstrates exceptional communication and computer skills, adept at working both independently and in team settings. Known for a friendly, positive attitude and a flexible approach, consistently ensuring high levels of customer satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SSR
Safelite Auto Glass
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Medical Records Specialist
Inovalon
10.2021 - 09.2023
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
Associate of Arts - Network Services
Florida SouthWestern State College
Fort Myers, FL06-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
Certification
- [State] Driver's License
- ServSafe Food Handler's Certification
- Google IT Support Professional Certificate
Languages
English
Native or Bilingual
Interests
- Graphic Design
- 3D Printing
- Video Gaming
- Design and Build Websites
Timeline
SSR
Safelite Auto Glass
11.2023 - Current
Medical Records Specialist
Inovalon
10.2021 - 09.2023
Associate of Arts - Network Services
Florida SouthWestern State College
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