Hayden Gygi
1239 N Providence Way - Tooele,UT
Summary
Passionate leader with several years of experience in industry. Dedicated to providing welcoming, elevated, and caring service to elite customers. Considered valuable and hardworking employee by supervisors and peers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead - Reservations
Delta Airlines Global Services
Salt Lake City, UT
01.2022 - Current
- Delivering outstanding service to elite customers
- Proficient in reissuing tickets in multiple systems
- Motivating employees to set, track, accomplish and celebrate goals.
- Presenting daily meetings and trainings.
- Collaborating with other leaders to form strategies for coaching and motivation.
- Multitasking between several systems and platforms to monitor team and individual performance.
- Researching and comparing fares according to different restrictions, limitations and availability.
Medical Records Supervisor
Mountain Land Physical Therapy & Rehabilitation
Cottonwood Heights, UT
10.2020 - 12.2021
- Supervised documentation, retrieval, and appropriate delivery of medical records.
- Facilitated onboarding and cross-training of employees in medical records retrieval and handling processes.
- Managed team members and provided coaching and motivation towards goal setting and accomplishment.
- Streamlined day-to-day office processes to drive progress towards individual and team goals.
Operations Dispatch Supervisor
American Building Maintenance
Salt Lake City, UT
08.2017 - 10.2018
- Monitored airport wheelchair dispatch board and adjusted call priorities based on operational needs.
- Managed and trained a team of employees and offered insight and direction, helping boost overall performance.
- Observed and evaluated performance of employees, and carried out coaching and corrective actions when necessary.
Courtesy Clerk
Soelberg's Market
Stansbury Park, UT
05.2016 - 08.2016
- Promptly responded to customer requests or complaints in an appropriate manner.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Followed proper food safety procedures when stocking refrigerated items.
Customer Service Representative
Prospect Airport Services
Salt Lake City, UT
05.2015 - 08.2015
- Delivered exceptional customer service in the Delta Sky Club by promptly refilling drinks, maintaining cleanliness, and addressing inquiries from elite members.
- Opened and organized Sky Club in the early morning, ensuring food preparation and customer amenities were ready.
- Assisted disabled customers in navigating the airport, providing wheelchair and escort services.
- Oversaw the care of unaccompanied minors in the Delta Sky Zone, ensuring they safely transitioned between flights.
Education
Social Media Marketing
Ensign College
Salt Lake City, UTSkills
- Spanish Fluency
- SkyMiles Program Expertise
- Delta Term Proficiency
- Key Performance Indicator Analysis
- Goal Oriented
- Microsoft Office
- Axis Proficiency
- Knowledge Management Proficiency
- MPS Activity & Payroll Proficiency
Accomplishments
- Delta Airlines Chairman's Club Nominee 2024
Certification
- Spanish Medical Interpreter Certification from "Bridging the Gap" - June 2020
Affiliations
From March 2019-April 2020 I served a religious mission in South America. This gave me the opportunity to develop strong interpersonal skills and a passion for teaching and training, as well as an increased appreciation of diverse cultures and backgrounds. I provided motivation and mentoring for a team of 8 peers and led presentations and training exercises for them to develop their skills as effective and compassionate teachers.
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Team Lead - Reservations
Delta Airlines Global Services
01.2022 - Current
Medical Records Supervisor
Mountain Land Physical Therapy & Rehabilitation
10.2020 - 12.2021
Operations Dispatch Supervisor
American Building Maintenance
08.2017 - 10.2018
Courtesy Clerk
Soelberg's Market
05.2016 - 08.2016
Customer Service Representative
Prospect Airport Services
05.2015 - 08.2015
Social Media Marketing
Ensign College
- Spanish Medical Interpreter Certification from "Bridging the Gap" - June 2020
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