Customer Care Representative
Islanders Coastal Outfitter
Fort Walton Beach, FL
06.2022 - 09.2022
- Provided training support for new hires related to customer service processes and procedures.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Processed orders accurately and efficiently according to established procedures.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Answered customer inquiries over the phone and via email.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
