Hayden Miller
Damascus,VA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Abingdon Cinemall
Abingdon, VA
04.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Digital Shopper
Walmart
Abingdon, VA
06.2024 - 07.2025
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
Cashier
Abingdon Cinemall
Abingdon, Virginia
04.2023 - 08.2023
- Answered customer questions and provided store information.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
Camp Counselor
Camp Davy Crockett
Rogersville, TN
05.2022 - 08.2022
- Recognized and implemented safety standards to minimize incidents or accidents.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Engaged in daily rotation janitorial tasks
- Taught a wide array of STEM related classes
Education
Bachelor of Arts - Biology
University of Virginia
Charlottesville, VA05-2028
High School Diploma -
Holston High School
Damascus, VA05-2023
Skills
- Customer relations
- Orientation and training
- Task delegation
- Business administration
- Workload management
- Adaptability and flexibility
- Team leadership
- Staff management
- Operations management
- Closing oversight
Accomplishments
- Obtained the Rank of Eagle Scout in the Scouts:BSA program
References
References available upon request.
Timeline
Digital Shopper
Walmart
06.2024 - 07.2025
Assistant Manager
Abingdon Cinemall
04.2024 - Current
Cashier
Abingdon Cinemall
04.2023 - 08.2023
Camp Counselor
Camp Davy Crockett
05.2022 - 08.2022
Bachelor of Arts - Biology
University of Virginia
High School Diploma -
Holston High School