Hayden Mitchley
Vista,CA
Summary
Proven track record at Palace Entertainment, excelling in customer service and equipment operation. Demonstrated ability to enhance guest experiences and safety through effective problem-solving and organizational skills. Mentored staff, improving performance, and adeptly managed emergency situations, ensuring guest wellbeing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Ride Operator
Palace Entertainment
Vista, CA
06.2023 - 03.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Cashier
Palace Entertainment
Vista, CA
06.2023 - 03.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Biology
Palomar College
San Marcos, CA05.2026
High School Diploma -
Rancho Buena Vista High School
Vista, CA06.2023
Skills
- Customer Service
- Equipment Operation
- Safety Monitoring
- Emergency evacuation procedures
- Ride set up
- Ticket Collection
- Operations Monitoring
- Problem-Solving
- Organizational Skills
Timeline
Ride Operator
Palace Entertainment
06.2023 - 03.2024
Cashier
Palace Entertainment
06.2023 - 03.2024
Biology
Palomar College
High School Diploma -
Rancho Buena Vista High School