Hayden Pleasant
Gresham
Summary
Compassionate psychology graduate with hands-on experience in behavioral health settings and strong communication skills. Skilled in supervising and supporting individuals with emotional and behavioral needs while effectively managing crises and ensuring safety. Ready to leverage client-centered advocacy and collaboration expertise in Case Management or Disability Services roles.
Overview
5
5
years of professional experience
Work History
Sales Associate
Verizon Wireless
Wood Village
06.2022 - Current
- Assessed guest needs and customized device upgrade plans. Demonstrating strong client-focused problem solving and communication.
- Provided in-depth technical support and coaching to guests learning new devices, enhancing understanding and overall satisfaction.
- Conducted outreach through cold calls to drive in-store engagement and sales, demonstrating proactive client engagement skills.
Direct Care Professional
Devereux Advanced Behavioral Health
Tempe
10.2021 - 04.2022
- Supervised children ages 8–18 with emotional and behavioral challenges 24/7, prioritizing safety and well-being.
- Completed monthly training in de-escalation tactics and Positive Behavioral Interventions to enhance client support.
- Documented each client’s progress to inform care planning and improve individualized support strategies.
Education
Bachelor of Arts - Psychology
Eastern Washington University
Cheney, WA06-2021
Skills
- Active Listening & Rapport Building
- Critical Thinking & Problem Solving
- Formally CPR and First Aid Certified
- Time Management & Multitasking
Affiliations
- Vice President, Brotherhood Retention
- Vice President, Philanthropy & Community Service
Timeline
Sales Associate
Verizon Wireless
06.2022 - Current
Direct Care Professional
Devereux Advanced Behavioral Health
10.2021 - 04.2022
Bachelor of Arts - Psychology
Eastern Washington University