Hayden Reynolds
Sandy Springs,GA
Summary
Dedicated LPN brings two-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Attendant position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Nurse
Right At Home Health Care
Gainesville, GA
12.2022 - Current
- Developed and implemented discharge plans to promote continued care after discharge.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Coordinated with other healthcare team members to support patient needs.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Educated family members and caregivers on patient care instructions.
- CPR trained (current).
Authorized Retailer & Store Manager
AT&T
Atlanta, GA & Greenville, SC
01.2017 - 12.2022
- Participated in retailer network business management activities to maintain operational standards.
- Submitted tracking reports dealer manager to support retailer performance oversight.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Oversaw and managed implementation activities to adhere to retailer program policies.
- Developed retailer market business plan and sales strategy to attain company sales goals and profitability.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
Restaurant Manager
Stevi B's Pizza Buffet
Gainesville, GA
12.2011 - 01.2017
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Identified inefficiencies leading to improved productivity.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Carefully interviewed, selected, trained, and supervised staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Led and directed team members on effective methods, operations, and procedures.
Education
Bachelor of Science - Health Promotions
University of Georgia
Athens, GA01.2018
Practical Nursing Program - LPN
University of North Georgia
Dahlonega, GA05.2020
Skills
- Treatment Recommendations
- Nursing Assistance
- Patient Care Oversight
- HIPAA Compliance
- Supporting Daily Living Needs
- Business Growth Initiatives
- Strong Multitasking Skills
- Team-Building Exercises
- Business Leadership
- Improve Performance
- Operational Efficiency
- Reading Comprehension
- Customer Service
- Retail Objectives
- Safety Awareness
- Effective Working Relationships
- Social Perceptiveness
- Critical Thinking
- Customer Loyalty
- Customer Service Best Practices
- Organization and Prioritization
Certification
- Licensed LPN - 2022- current.
- Certified CPR, Northeast GA Medical Center - current.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Home Health Nurse
Right At Home Health Care
12.2022 - Current
Authorized Retailer & Store Manager
AT&T
01.2017 - 12.2022
Restaurant Manager
Stevi B's Pizza Buffet
12.2011 - 01.2017
Bachelor of Science - Health Promotions
University of Georgia
Practical Nursing Program - LPN
University of North Georgia