Hayden Schuetze
Omaha,NE
Summary
Motivated IT professional with hands-on experience in Windows troubleshooting, hardware/software management, and system maintenance. Seeking to leverage technical expertise and problem-solving skills to launch a successful career in IT.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Sherwin-Williams
11.2020 - Current
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to learn what product was best suited for their project
- Physically moved and tinted around 75-100 gallons of paint in a day (35-60 lbs per 5 gallon).
Call Center Representative
Complete Call Solutions
11.2023 - 06.2024
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Daycare Assistant
Academic Adventures Child Development Center
06.2019 - 10.2020
- Promoted learning and social development through structured and unstructured playtime.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Student Librarian Assistant
University of Nebraska Omaha
08.2018 - 05.2019
- Answered patron questions in-person or by phone regarding library services and resources.
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
Sales Associate
Graybeal Foods
01.2017 - 06.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Applied Science - Information Technology
Metropolitan Community College
Omaha, NE05-2025
High School Diploma -
West Point Public Schools
West Point05-2018
Skills
- Built and regularly clean/upgrade my own Desktop PC (Windows 11)
- Computer Hardware Knowledge
- Programming Languages: HTML, Python, C, X-code, Java Script
- Operating systems; mainly windows
- Software installation
- Mobile device management
- Failure analysis and resolution
- Adaptable to new things
- Excellent people skills
- Team development
Certification
- IT Generalist Career Certificate (ITGEN).
- Web Development Career Certificate (WDCCI).
- Planning on acquiring DoD 8570 IAT Level II
Timeline
Call Center Representative
Complete Call Solutions
11.2023 - 06.2024
Sales Associate
Sherwin-Williams
11.2020 - Current
Daycare Assistant
Academic Adventures Child Development Center
06.2019 - 10.2020
Student Librarian Assistant
University of Nebraska Omaha
08.2018 - 05.2019
Sales Associate
Graybeal Foods
01.2017 - 06.2018
Associate of Applied Science - Information Technology
Metropolitan Community College
High School Diploma -
West Point Public Schools
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