Summary
Overview
Work History
Skills
Timeline
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Hayden DeNoyer

Hayden DeNoyer

Mobridge,SD

Summary

Dynamic Branch Operations Coordinator at Wells Fagro with a proven track record in compliance monitoring and risk mitigation. Recognized for enhancing customer satisfaction through exceptional service and relationship building. Strong attention to detail and effective communication skills contributed to improved operational efficiency and employee retention. Committed to fostering a positive work environment.

Overview

4
4
years of professional experience

Work History

Branch Operations Coordinator

Wells Fagro
03.2024 - Current
  • Conducted regular audits to ensure compliance with company policies and industry regulations.
  • Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
  • Prepared project documentation for branch teams.
  • Assisted in managing sales targets alongside generating leads for potential clients.
  • Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
  • Organized office operations and procedures.
  • Effectively managed risk by implementing strategies aligned with corporate guidelines.
  • Built rapport with clients by consistently providing exceptional service leading to repeat business.
  • Developed strong relationships with vendors, negotiating favorable contracts for products and services.
  • Coordinated and maintained meeting notes and cross-functional marketing.
  • Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
  • Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
  • Enhanced customer satisfaction through effective communication and prompt resolution of issues.
  • Maintained friendly and professional customer interactions.
  • Complied with regulatory guidelines and requirements.

Bank Teller

Wells fagro
11.2021 - 03.2025
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Placed orders for customer checks and verified starting numbers.
  • Removed mutilated currency from circulation.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Educated customers on online banking and mobile banking applications.
  • Trained new hires on customer service policies and procedures.

Westside Meats

Westside Meats
02.2021 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Skills

  • Office administration
  • Document preparation
  • Compliance monitoring
  • Budget planning
  • Branch operations management
  • Excellent work ethic
  • Customer service
  • Team player
  • Strong team-builder
  • Attention to detail
  • Customer relationships
  • Cash handling
  • Friendly
  • Decision-making
  • Relationship building
  • Cash handling expertise
  • Banking
  • Customer and vendor relations
  • Federal regulations
  • Security and safety protocols
  • Information security
  • Regulatory compliance
  • Risk mitigation
  • Risk analysis

Timeline

Branch Operations Coordinator

Wells Fagro
03.2024 - Current

Bank Teller

Wells fagro
11.2021 - 03.2025

Westside Meats

Westside Meats
02.2021 - 08.2021

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Hayden DeNoyer