Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hayden Walker

Parrish,FL

Summary

Information Technology college student currently completing their Bachelor of Science, Information Technology degree. Currently enrolled to complete CompTIA A+ certification by the end of August. A dedicated worker that professionally possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Overnight Stocker

Walmart
07.2023 - Current
  • Currently enrolled in leadership program under a mentorship with my direct management
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Tier 1 Tech Support

Velocity, A Managed Services Company
01.2022 - 05.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Bachelor of Science - Information Technology

Western Governors University
Millcreek, UT

High School Diploma -

Lakewood Ranch High School
Bradenton, FL
05.2016

Skills

  • Escalation procedures
  • Problem Resolution
  • Customer Service
  • Technical Support
  • Issue Troubleshooting
  • Ticket support system management
  • Device configuration
  • Ticket management
  • Hardware diagnostics
  • Strategic Planning
  • Technical Troubleshooting
  • Performance Management

Certification

ITIL 4 Foundation Certificate in IT Service Management

Certificate Number

GR671622688HW

ISSUE 28/02/2024


CompTIA A+ Core 2 (220-1102)

Registration number: 467976852

Pass 2024-Jan-11


Currently working on CompTIA A+ Core 1 (220-1101)

Estimated completion date: August 30th 2024


Timeline

Overnight Stocker

Walmart
07.2023 - Current

Tier 1 Tech Support

Velocity, A Managed Services Company
01.2022 - 05.2023

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

Lakewood Ranch High School

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Hayden Walker