Jessemyn Sergent
High Point,NC
Summary
Detail-oriented professional with extensive experience in customer service and inventory management. Focused on optimizing workflows and maintaining safety standards to enhance customer experiences and streamline operations.
Overview
20
20
years of professional experience
Work History
Overnight Stocker
Walmart
High Point, NC
09.2022 - 08.2026
- Assisted in unloading delivery trucks, efficiently managing inventory flow to sales floor.
- Stocked shelves with merchandise, ensuring optimal product availability and organization.
- Collaborated with team members to complete nightly restocking tasks promptly and effectively.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day's operation.
- Met or exceeded established stocking goals, ensuring accurate product placement and optimal store organization.
- Maintained cleanliness and safety standards in stock areas, ensuring compliance with safety regulations and contributing to a safe work environment.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Operated pallet jacks and other equipment for transporting goods within the store.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Trained new employees on stocking procedures and safety protocols to enhance team performance.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
- Provided assistance to customers by locating requested items by finding items quickly to boost store satisfaction rates.
- Delivered excellent customer service to early morning shoppers by answering questions and offering assistance.
- Facilitated smooth shift transitions by communicating completed tasks and pending responsibilities to oncoming staff, enhancing team workflow.
Shift Leader
Taco Bell Restaurant
Connersville, IN
01.2021 - 09.2022
- Supervised daily operations to ensure smooth workflow and high service standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Trained new team members on food safety protocols and customer service excellence.
- Coordinated shift schedules to maximize staff coverage during peak hours, ensuring efficient service delivery.
- Resolved customer complaints to enhance overall dining experience, fostering customer loyalty.
- Monitored food preparation processes to guarantee quality and consistency of products.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Acted as a point-of-contact for upper management, communicating issues and successes from daily operations.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Assisted with staffing needs by volunteering for additional shifts during busy periods. during holidays and other busy periods to alleviate staffing shortages.
Cashier
Speedway
Connersville, IN
06.2016 - 01.2021
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with product inquiries, enhancing their shopping experience and promoting relevant offers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Welcomed customers entering store entering store and responded promptly to customer needs.
- Assisted customers with product inquiries and provided recommendations for promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized checkout area to enhance customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged, and displayed merchandise.
- Increased sales of promotional items by informing customers about current offers.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Informed customers about current offers, contributing to increased sales of promotional items.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Crew Member
Burger King
Connersville, IN
03.2016 - 05.2016
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment to ensure safety and cleanliness standards were consistently met.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to improve workflow during peak hours, resulting in faster service.
- Managed front counter and drive-thru operations, ensuring efficient service.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards.
- Assisted with food preparation, adhering to portion control and quality guidelines.
- Worked alongside team members to ensure timely order fulfillment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Delivered excellent customer service by greeting customers and fulfilling quality expectations.
- Supported team members in reaching collective goals through collaboration.
Shift Leader
Taco Bell
Connersville, IN
12.2014 - 03.2016
- Conducted performance evaluations for team members to enhance skills and career growth.
- Developed strategies to streamline operations in fast-paced work environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved customer complaints and provided solutions to ensure customer satisfaction.
Janitor
Marcum and Hamms Janitorial
Connersville, IN
01.2007 - 12.2012
- Maintained cleanliness of facilities by performing routine cleaning tasks and inspections.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Conducted inventory checks on cleaning supplies, notifying management of shortages to maintain stock levels.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, ensuring optimal performance.
- Collaborated with team members to create efficient cleaning schedules, optimizing resource allocation across locations.
- Implemented cleaning process improvements, enhancing facility hygiene standards and promoting a healthier environment.
- Maintained floor cleaning and waxing equipment.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained cleanliness of building interiors and exteriors through regular cleaning tasks.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Conducted regular inventory checks on cleaning supplies and notified management of shortages.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with team members to develop efficient cleaning schedules for various locations.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Implemented improvements in cleaning processes, enhancing overall facility hygiene standards.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Replaced and refilled paper towel and toilet paper dispensers for users' convenience.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used power scrubbing and waxing machines to scrub and polish floors.
Maid
Grey Haven Motel
Connersville, IN
01.2008 - 12.2011
- Performed thorough cleaning of guest rooms, ensuring high standards of cleanliness and hygiene.
- Organized and maintained cleaning supplies, ensuring availability and readiness for efficient operations.
- Assisted in laundry services, ensuring linens and towels were handled with care and attention to detail.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Enhanced cleanliness standards by implementing thorough cleaning routines and utilizing appropriate cleaning products.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Assisted in laundry services, handling linens and towels with attention to detail and care.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected and disposed of trash daily to maintain cleanliness. and recyclables each day to avoid waste buildup.
- Organized and maintained cleaning supplies, optimizing inventory management for efficient operations.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Polished fixtures to achieve professional shine and appearance.
- Conducted minor maintenance tasks such as changing light bulbs or fixing loose fixtures when needed, improving overall property appearance.
- Performed minor maintenance tasks, including changing light bulbs and fixing loose fixtures.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Applied polishing techniques to fixtures, enhancing overall appearance. to achieve professional shine and appearance.
- Returned emptied garbage receptacles to designated locations for efficient waste management. receptacles to proper locations.
Tele Surveys
Issues and Answers
Connersville, IN
06.2009 - 09.2009
- Demonstrated self-motivation by managing tasks independently in previous roles.
- Thrived in fast-paced environments to meet tight deadlines.
- Collaborated with team members and worked independently to achieve project goals.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adapted to varying schedules by working night, weekend, and holiday shifts to meet staffing needs.
Education
No Degree -
Connersville Senior High School
Connersville, INSkills
- Opening procedure
- Load and unload
- Product rotation
- Product restocking
- Stock replenishment
- Stock rotation
- FIFO stocking
- Inventory management
- Inventory counts
- Inventory tracking
- Inventory audits
- Label reading
- Handheld scanner use
- Barcode scanning
- Product placement
- Product location
- Merchandise stocking
- Shelf organization
- Display organization
- Endcap maintenance
- Sanitation
- Workplace cleanliness
- Maintaining safety
- Safety awareness
- Safety procedures
- Hazard prevention
- Heavy lifting
- Freight handling
- Moving boxes
- Cardboard compacting
- Stockroom maintenance
- Efficient movement
- Planogram execution
- Collaboration and collaboration
- Team communication
- Client service
- Client relations
- Listening skills
- Collaboration skills
- Multitasking and organization
- Time management
- Attention to detail
- Adaptability
- Critical thinking
- Task prioritization
- Safety procedures
- Self-motivation
- Skill development
- Training motivation
- Deadline adherence
- Visual merchandising
- Product knowledge
- Food handling
- Safe food handling
- Dishwashing
- Transaction processing
- Payment processing
- Money handling
- Cash handling
- Register assistance
- Product placement
- De-escalation techniques
- Dishwashing
- Manual dexterity
- Food preservation
- Working independently
- Effective communication
- Positive attitude
- Strong work ethic
- Visual merchandising
- Team communication
- Food preservation
- Restocking procedures
- Task prioritization
- Training motivation
- Opening procedures
- De-escalation techniques
- Payment processing
- Adaptability
Timeline
Overnight Stocker
Walmart
09.2022 - 08.2026
Shift Leader
Taco Bell Restaurant
01.2021 - 09.2022
Cashier
Speedway
06.2016 - 01.2021
Crew Member
Burger King
03.2016 - 05.2016
Shift Leader
Taco Bell
12.2014 - 03.2016
Tele Surveys
Issues and Answers
06.2009 - 09.2009
Maid
Grey Haven Motel
01.2008 - 12.2011
Janitor
Marcum and Hamms Janitorial
01.2007 - 12.2012
No Degree -
Connersville Senior High School