Hayden Courtland
Grand Ledge,MI
Summary
Result driven professional looking to start a career with the IBEW with a solid background in claims processing and patient care. Known for strong interpersonal communication and safety awareness, successfully collaborating with multiple department teams to streamline workflow and resolve complex issues. Affectionately known to be easy to talk to and responding well to feedback.
Overview
9
9
years of professional experience
Work History
Claims Representative
Jackson National
05.2022 - 12.2025
- Processed insurance claims for accuracy and compliance with company guidelines.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Utilized claims management systems to track claim status and document interactions effectively.
- Collaborated with underwriters to assess risks and determine eligibility for policy coverage.
- Provided exceptional customer service by addressing inquiries and resolving issues related to claims processing.
- Followed up with customers on unresolved issues.
Patient Care Technician
Sparrow Hospital
07.2017 - 05.2022
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with daily living activities, ensuring patient comfort and safety.
- Collaborated with healthcare team to implement care plans effectively.
- Trained new staff on patient care procedures and hospital protocols.
- Mentored junior technicians, promoting best practices in patient care delivery.
- Led initiatives to enhance patient satisfaction through improved service delivery methods.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Communicated with patient family members during their most difficult time.
Housekeeper
Sparrow Hospital
07.2016 - 07.2017
- Maintained cleanliness and sanitation standards in patient rooms and communal areas.
- Executed deep cleaning procedures using hospital-grade disinfectants and equipment.
- Collaborated with nursing staff to ensure timely room turnovers for incoming patients.
- Conducted routine inspections of cleaned areas to uphold quality assurance standards.
Education
Associate of Science - Computer Programming
Lansing Community College
Lansing MI01-2027
High School Diploma -
Mason High School
Mason MI06-2015
Skills
- Customer service
- Problem-solving
- Team collaboration
- Interpersonal communication
- Claims analysis
- Time management
- Regulatory compliance
- Attention to detail
- Microsoft Office
- Responsible and Dependable
Timeline
Claims Representative
Jackson National
05.2022 - 12.2025
Patient Care Technician
Sparrow Hospital
07.2017 - 05.2022
Housekeeper
Sparrow Hospital
07.2016 - 07.2017
Associate of Science - Computer Programming
Lansing Community College
High School Diploma -
Mason High School