HAYES HARLEE
San Diego,USA
Summary
Trauma-informed social work professional with a strong foundation in residential mental health care, crisis intervention, and adaptive coping support across high-acuity populations. Experienced in leading therapeutic programs, providing direct care, and navigating ethically complex situations in both clinical and digital environments. Known for blending sharp clinical judgment with deep emotional attunement — building trust, de-escalating acute distress, and delivering consistent support in unpredictable settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Crisis Text Line
San Diego, California
04.2025 - Current
- Applies internal risk assessment protocols to identify ideation, intent, and plan in high-acuity conversations
- Supports texters navigating suicidality, trauma, abuse, identity crises, and psychosis through real-time, text-based intervention
- Collaborates with texters to co-create personalized safety plans and apply trauma-informed de-escalation strategies
- Demonstrates written empathy, emotional containment, and co-regulation in emotionally intense and neurodivergent conversations
Program Manager
Lightfully Behavioral Health
Carlsbad, CA
01.2024 - 05.2024
- Oversaw daily operations of a six-bed residential mental health program, functioning as the primary on-site lead for staff, safety, and client care
- Supervised and supported a multidisciplinary team of more than fifteen employees, including client care technicians, culinary staff, and housekeeping
- Led census management, coordinated all admissions and discharges, and ensured full compliance with licensing, safety protocols, and documentation standards
- Implemented structured onboarding and performance review systems that strengthened staff accountability and improved clinical documentation
Shift Supervisor
Lightfully Behavioral Health
Carlsbad, CA
07.2023 - 12.2023
- Led evening operations for a residential treatment facility, managing shift coverage, direct care staff, and real-time crisis response
- Provided hands-on supervision and coaching to client care technicians, supporting professional development and day-to-day performance
- Facilitated client admissions and discharges in collaboration with the clinical team, ensuring smooth transitions and continuity of care
- Maintained therapeutic structure and staff communication across shifts, reducing escalation frequency and improving team cohesion
Client Care Technician
Lightfully Behavioral Health
Encinitas, CA
12.2022 - 07.2023
- Delivered one-on-one and group support to clients in a high-acuity residential setting, assisting with emotional regulation, daily routines, and safety interventions
- Facilitated and co-facilitated therapeutic groups focused on coping skills, boundaries, identity, and emotional processing
- Documented behavioral, emotional, and physical observations in alignment with clinical treatment plans and medical necessity standards
- Participated in client admissions, discharges, and safety planning, helping ensure smooth transitions and consistent therapeutic support
Case Manager I
Aurora Behavioral Health Care
San Diego, CA
06.2022 - 11.2022
- Managed care coordination for up to forty military clients per month in an inpatient psychiatric setting
- Developed individualized treatment plans and facilitated discharge planning in collaboration with multidisciplinary teams
- Composed clinical reports for command partners and aftercare providers to support continuity and compliance
- Engaged clients in brief psychoeducation and strengths-based coaching to enhance motivation and readiness for transition
Social Work Intern
Children of the Rainbow
Logan Heights, CA
10.2021 - 05.2022
- Observed and assessed social-emotional, behavioral, and developmental patterns in preschool-aged children using screening tools and classroom data
- Created individualized behavioral support plans for children with developmental delays in collaboration with an on-site social worker
- Communicated regularly with parents and staff to align on goals, progress, and in-classroom strategies
- Contributed to mandated reporting procedures and team-based intervention efforts to ensure child safety and well-being
Behavioral Support Specialist
Pioneer Day School
Ocean Beach, CA
05.2021 - 11.2021
- Delivered individualized behavioral support to autistic and developmentally delayed students ages fifteen to twenty-two in both classroom and community settings
- Utilized clinical and adaptive coping strategies to support emotional regulation, communication, and executive functioning
- Tracked Individualized Education Plan (IEP) data daily and collaborated with occupational and speech therapists to ensure cross-disciplinary alignment
- Reinforced structured routines and co-regulation techniques that reduced behavioral incidents and increased student engagement
Behavioral Health Technician
Sunshine Behavioral Health
San Clemente, CA
07.2020 - 11.2020
- Supported clients through medical detox and early recovery by monitoring vitals, documenting medication, and providing emotional grounding
- Identified and addressed medication disruption or noncompliance in coordination with nursing and clinical staff
- Facilitated therapeutic groups focused on identity development, relapse prevention, and emotional processing
- Completed intake procedures including safety screenings, history gathering, and client orientation
Education
Masters - Social Work
Baylor University
08.2025
Bachelors - Social Work
Brandman University
05.2022
Skills
- Crisis intervention
- Safety planning
- Behavioral assessment
- Team leadership
- Therapeutic communication
- Case management
Certification
Basic Life Support Certification
Mandated Reporting Certification
Timeline
Crisis Counselor
Crisis Text Line
04.2025 - Current
Program Manager
Lightfully Behavioral Health
01.2024 - 05.2024
Shift Supervisor
Lightfully Behavioral Health
07.2023 - 12.2023
Client Care Technician
Lightfully Behavioral Health
12.2022 - 07.2023
Case Manager I
Aurora Behavioral Health Care
06.2022 - 11.2022
Social Work Intern
Children of the Rainbow
10.2021 - 05.2022
Behavioral Support Specialist
Pioneer Day School
05.2021 - 11.2021
Behavioral Health Technician
Sunshine Behavioral Health
07.2020 - 11.2020
Masters - Social Work
Baylor University
Bachelors - Social Work
Brandman University