Hayes Martens
Olivet,MI
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Adaptable Sales Professional practiced at adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities. Sales Executive with over 30 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
45
45
years of professional experience
Work History
Lead Foreman
Luke Landscaping
Haslett, MI
04.2021 - Current
- Organized and delivered supplies for each job.
- Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements.
- Checked equipment to determine if maintenance was required.
- Reworked positions and workflow based on individual abilities and production targets.
- Reviewed project details to specify correct materials and equipment for job sites.
- Maximized resource utilization and achieved production targets; delivering end results 25% under budget, on average.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
Brokerage Sales
Pinwheel Logistics
Chicago, IL
05.2019 - 04.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Achieved perfect attendance and on-time record.
- Developed, marketed and sold full range of products and support services.
- Implemented up-selling strategies to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies.
- Managed 70 plus calls daily in order to bring on new logos monthly.
National Account Manager
Direct Freight Services
Chillicothe, MO
01.1999 - 05.2019
- Identified profitable business leads and built pipeline of prospective customers.
- Brought lapsed accounts back to active status and continued to keep 100% those lapsed accounts active for at least two months.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Resolved complex problems to positively impact sales and business direction.
- Tracked sales data to assess trends and make proactive strategy changes.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Increased market penetration by growing brand awareness.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Principal
Green Hills Lawn Care
Chillicothe, MO
05.1986 - 01.2009
- Increased company revenue $1M through aggressive new market strategies.
- Led operational oversight and budgetary supervision for three satellite locations.
- Oversaw large-scale staff recruitment, development and retention initiatives to keep workforce skilled and effective.
- Determined vision and strategic direction for turfgrass, landscape and irrigation and coordinated resources to achieve targets within optimal timeframes.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Spearheaded initiatives to better target business metrics tracking and improve decision-making with real-time data.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Prepared organization for forecasted demand levels through effective operational planning.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
Education
Bachelor of Science - History
Missouri Western State University
Saint Joseph, MOSkills
- Multi-Project Coordination
- Decision Making
- Team Leadership
- Production Optimization
- Documentation and Recordkeeping
- Problem Solving
- Attention to Detail
- Multitasking and Prioritization
- Cross-Functional Collaboration
- Administration and Management
- Relationship Building
- Project Management
- Time Management
- Customer Relations
Timeline
Lead Foreman
Luke Landscaping
04.2021 - Current
Brokerage Sales
Pinwheel Logistics
05.2019 - 04.2020
National Account Manager
Direct Freight Services
01.1999 - 05.2019
Principal
Green Hills Lawn Care
05.1986 - 01.2009
Bachelor of Science - History
Missouri Western State University