Diligent professional with proven success in enhancing guest experiences and upselling menu items. Combines strong communication and teamwork to deliver prompt, accurate service in high-pressure environments. Committed to continuous learning and attention to detail, ensuring a consistently high standard of customer care.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Busser/Take-Out
Blooming Dales (Outback Steakhouse)
Northridge, California
02.2024 - 08.2026
Created a welcoming atmosphere for guests through warm smiles and high energy.
Delivered food and beverages promptly to enhance customer satisfaction.
Took food and drink orders with precision to ensure accuracy.
Upsold menu items and promotions, contributing to increased revenue.
Trained new bussers on service protocols to maintain consistent customer experience.
Initiated assistance to colleagues whenever necessary, fostering teamwork.
Ensured adherence to service standards through effective team training.
Host/Busser/Expo Service Assistant
Darden's (LongHorn SteakHouse)
Northridge, California
01.2024 - 02.2025
Welcomed guests, answered questions, managed waitlists, and communicated wait times to enhance guest experience.
Managed reservation system efficiently, optimizing table turnover and guest flow.
Coordinated with kitchen and wait staff to ensure smooth service operations.
Assisted in training new hosts on company policies and procedures.
Handled guest inquiries and complaints with professionalism and care.
Maintained cleanliness and organization of the front entrance area.
Customer Service Representative/Cashier
Diversified Restaurant Group (Taco Bell)
Chatsworth, California
04.2022 - 04.2024
Assisted customers with orders by accepting requests and promoting tailored options and current deals.
Processed cash, debit, and credit card payments using POS system to ensure transaction accuracy.
Balanced cash drawers daily to maintain financial accuracy before next cashier shift.
Handled cash and credit transactions efficiently at register during peak hours.
Collaborated with team to deliver timely service during high-demand periods.
Resolved customer complaints promptly and professionally to improve overall satisfaction.
Trained new staff on service protocols and menu knowledge to enhance team performance.
Customer Service/ Busser/Customer Service/ Busser/Assistant Event Manager at Holland West ParkCustomer Service/ Busser/Customer Service/ Busser/Assistant Event Manager at Holland West Park