Hayle D. Johnson
Leavenworth,USA
Summary
Strategic leader with expertise in organizational growth and management. Develops and implements impactful business strategies, optimizes processes, and enhances team performance. Delivers measurable outcomes through effective collaboration and problem-solving, while fostering a productive team culture.
Overview
11
11
years of professional experience
Work History
Director of REInsurePro Sales
National Real Estate Insurance Group / REInsurePro
Kansas City, MO
12.2024 - Current
- Managed daily operations of REInsurePro department, enhancing process consistency and reducing response time.
- Coach and mentor agents to achieve personal and company goals, increasing productivity and retention.
- Led resolution of agent escalations with advanced problem-solving techniques to restore agent confidence and minimize repeat issues.
- Conduct cross-functional training sessions to strengthen collaboration and support agents in meeting sales targets.
- Maintained strong relationships with external agencies to effectively leverage REInsurePro resources and products.
- Supervisor: Marie O’dell-Bowman — (888) 741-8454
Senior Regional Sales Manager
National Real Estate Insurance Group / REInsurePro
Kansas City, MO
10.2019 - 12.2024
- Advise a book of 150+ insurance agents on acceptable risks for the program.
- Researched individual locations to evaluate risks, identify potential claims, and assign appropriate rates and carriers, enhancing risk management.
- Analyze industry patterns and trends to support accurate risk assessment.
- Conduct detailed data research to support underwriting in quoting and approving new business.
- Modeled what-if scenarios for new submissions to assess profitability and sustainability, contributing to informed underwriting decisions.
- Resolved service issues by identifying root causes and implementing effective solutions, improving client satisfaction and retention.
- Supervisor: Katelyn Williams — (888) 741-8454
Quality Control Representative
National Real Estate Insurance Group
Kansas City, MO
06.2017 - 10.2019
- Researched insured properties using multiple resources, ensuring data accuracy for audits.
- Communicate audit results with internal clients and document challenges identified.
- Provided management with detailed reports identifying positive trends and potential concerns for informed decision-making.
- Present process improvements to internal personnel.
- Trained associates on audit timelines and best practices to enhance compliance and efficiency.
- Supervisor: Juli Vaupell — (888) 741-8454
Sales Liaison
National Real Estate Insurance Group
Kansas City, MO
04.2015 - 06.2017
- Engaged and converted leads by triaging inquiries to appropriate consulting team, facilitating timely responses.
- Delegate workflow and monitor follow-ups to ensure timely responses.
- Recommend improvements to the sales process and support cross-department communication.
- Recommended improvements to sales process and coordinated cross-department communication to enhance collaboration.
- Obtain RLIM scores and complete Statement of Value spreadsheets.
- Supported Regional Sales Advisor with additional responsibilities.
- Supervisor: Tim Norris — (888) 741-8454
Education
Northwest Missouri State University
Maryville, MO01-2012
High School Diploma - undefined
Excelsior Springs High School
Excelsior Springs, MO05-2011
Skills
- Sales strategy
- Client Contract Negotiation
- Client engagement
- Insurance Risk Management
- Leadership & Team Motivation
- People management
- Team management
- Employee development
- Cross-Functional Collaboration
- Process improvement
- Decision-making
- Microsoft Office proficiency
- Customer service
- Verbal and written communication
- Sales Team Recruitment
Timeline
Director of REInsurePro Sales
National Real Estate Insurance Group / REInsurePro
12.2024 - Current
Senior Regional Sales Manager
National Real Estate Insurance Group / REInsurePro
10.2019 - 12.2024
Quality Control Representative
National Real Estate Insurance Group
06.2017 - 10.2019
Sales Liaison
National Real Estate Insurance Group
04.2015 - 06.2017
High School Diploma - undefined
Excelsior Springs High School
Northwest Missouri State University