Haylee Andersen
Golden,CO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Marriot Hotel. Skilled in conflict resolution and time management, I excel at fostering guest relationships and enhancing repeat business through exceptional service. Proven ability to multitask effectively while maintaining a warm, welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Expert
Marriot Hotel
AURORA, CO
06.2021 - Current
- Accurately recorded orders on cash register and point-of-sale system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Morning Story
Aurora, CO
05.2021 - 07.2021
- Accurately recorded orders on cash register and point-of-sale system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Office Assistant
Work Study
Casper, WY
10.2019 - 02.2021
- Greeted visitors in a professional manner and provided assistance when necessary.
- Facilitated communication within the office and with external partners.
- Organized and scheduled meetings and appointments for management.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
Server
IHOP
AURORA, CO
06.2020 - 08.2020
- Accurately recorded orders on cash register and point-of-sale system.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Ride Operator
Elitch Gardens
Denver, CO
07.2018 - 07.2020
- Seasonal
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Updated ride operation logs and maintenance records accurately and timely.
Education
Bachelor of Arts - Theatre Prefromace
Metropolitan State University of Denver
Denver, CO05-2024
Associate of Arts - Musical Theatre Prefromace
Casper College
Casper, WY05-2021
Skills
- Stage management
- Customer service
- Conflict resolution
- Public speaking
- Multitasking proficiency
- Strong empathy
- Time management abilities
- Script analysis
- Performance techniques
- Creative brainstorming
Affiliations
- Theatre
- Dance
- Singing/music
- Piano
- Snowbording
- Budgeting
Certification
- Tips certified
Languages
English
Native/ Bilingual
American Sign Language
Limited
Timeline
Guest Service Expert
Marriot Hotel
06.2021 - Current
Server
Morning Story
05.2021 - 07.2021
Server
IHOP
06.2020 - 08.2020
Office Assistant
Work Study
10.2019 - 02.2021
Ride Operator
Elitch Gardens
07.2018 - 07.2020
Bachelor of Arts - Theatre Prefromace
Metropolitan State University of Denver
Associate of Arts - Musical Theatre Prefromace
Casper College
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