Haylee Grassl
Phoenix,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent service and creating a warm environment for customers. Skilled in anticipating clients needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Expedite/ Server/ Bartender
Santisi Brothers
06.2020 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Nursing
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Thunderbird High School
Phoenix, AZ05.2022
Skills
- Customer Service
- Ability to work in fast pace environment
- Exceptional customer service
- Guest engagement
- Menu Memorization
- Company and Student Dancer: 8 years
- Choreography Captain
- Instruction Development
- Community Service (philanthropy work)
- Multitasking and organization
- Strong work ethic
- Reliable and responsible
Accomplishments
Graduated with honors diploma
Arizona State University Provost Scholarship
Affiliations
- Arizona State University Kappa Delta Sorority
- Appointed officer position: Set leader; being able to guide new members through the process of being in a sorority and teaching them what our chapter is all about.
Timeline
Expedite/ Server/ Bartender
Santisi Brothers
06.2020 - Current
Nursing
Arizona State University
High School Diploma -
Thunderbird High School
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