Priscilla Wheeler
Roswell,GA
Summary
My name is Priscilla. I am an enthusiastic and experienced waitress and Maitre D’even. I am passionate about the dining industry and work hard to cultivate positive dining experiences all around. From making sure a plate is perfectly garnished, to serving a wine that pairs perfectly with a precisely cooked pork chop even taking the time to greet a guest and guide them to their table, I am a key employee and team player.
Overview
5
5
years of professional experience
Work History
Maitre D'/Server/Expedite
RO Hospitality
Roswell, GA
09.2021 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Entrepreneur
Pinto Sunshine LLC Self Employed Projec
Roswell
08.2021 - 01.2024
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Determined business plan, mission statement, and vision.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated contracts with suppliers for favorable terms that resulted in significant cost savings for the company.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Skills
- Reliable and Responsible
- Exceptional customer service
- Guest Relations Management
- Knowledgeable of Food sales and media promotional techniques
- Hospitality service expertise
- Courteous Phone Demeanor
- Food safety understanding
Timeline
Maitre D'/Server/Expedite
RO Hospitality
09.2021 - Current
Entrepreneur
Pinto Sunshine LLC Self Employed Projec
08.2021 - 01.2024