Haylee Hubbard
Ritzville,Washington
Summary
Dedicated Trainer focused on health compliance and operational efficiency. Enhanced team performance and customer satisfaction through effective training and communication. Developed training programs and evaluated performance to optimize workflows, fostering a positive work environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Night Audit and front desk
Days Inn Hotel
Ritzville, Washington
07.2026 - Current
- Contributed innovative ideas and solutions to enhance work area
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided heavy detailing and organization and structuring
- Utilized various software and tools to streamline processes and optimize performance.
- Sorted and categorized linens, garments, and towels for washing.
- Maintained cleanliness of laundry equipment and work areas.
- Assisted in training new staff on laundry procedures and safety protocols.
- Operated industrial washers and dryers for laundry processing.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Folded dried articles neatly.
- Assisted and accommodated guests with needs and requests regarding and benefiting their stay
- Welcomed guests and provided information about hotel services and amenities.
- Handled guest inquiries, complaints, and special requests with professionalism.
- Assisted in training new front desk staff on policies and procedures.
Crew trainer
McDonald's
Ritzville, Washington
08.2023 - 07.2026
- Trained new crew members on food preparation and customer service standards.
- Instructed new team members on correct procedures for operations.
- Delivered ongoing feedback to crew members, enhancing their performance and skills.
- Evaluated crew member performance in the field and offered guidance.
- Oversaw shifts, ensuring high customer satisfaction and effective team performance.
- Assisted in scheduling shifts and managing crew member availability.
- Coordinated with management to implement training programs that supported staff development.
- Ensured compliance with health and safety regulations during shift operations.
- Monitored inventory levels and assisted in restocking supplies as needed.
Night Shift Supervisor
Loves Travel Stop
Ritzville, WA
05.2022 - 03.2023
- Oversee the night shift operations and ensure safe a safe working environment for all personnel.
- Supervised night shift team to ensure efficient service and operations.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Coordinated maintenance tasks to ensure equipment functionality overnight.
- Conducted safety inspections to maintain a secure work environment.
- Monitored cash handling procedures for accuracy and compliance.
- Resolved customer complaints in a timely manner within established guidelines.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Puyallup High
Puyallup, WaSkills
- Training program design
- Staff education and training
- Training development
- Customer service
- Food safety standards
- Food safety
- Hygiene practices
- Operational efficiency
- Inventory management
- Shift supervision
- Shift management
- Crew oversight
- Menu familiarity
- Equipment operation
- Cash handling
- Multitasking and organization
- Workload management
- Team leadership
- Team collaboration
- Conflict resolution
- Problem solving
- Adaptability
- Effective communication
- Decision-making
- Crew oversight
- Hospitality operations
- Process optimization
- Data management
- Attention to detail
- Project planning
- Team management
- Maintenance & repair
Certification
- Food handlers card
- Drivers licence
Timeline
Night Audit and front desk
Days Inn Hotel
07.2026 - Current
Crew trainer
McDonald's
08.2023 - 07.2026
Night Shift Supervisor
Loves Travel Stop
05.2022 - 03.2023
Puyallup High