Haylee Hyrst
Medford,OR
Summary
Dynamic Patient Service Specialist with extensive experience in the medical field, excelling in appointment scheduling and patient confidentiality. Proven ability to enhance patient satisfaction through exceptional customer service and effective conflict resolution. Skilled in electronic health records and HIPAA compliance, fostering a welcoming environment while managing high call volumes efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Providence General Surgery
02.2024 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in verifying insurance eligibility and processing patient paperwork efficiently.
- Communicated effectively with patients to address inquiries and provide exceptional service.
- Maintained accurate electronic health records to ensure compliance with healthcare regulations.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
- Sending out new patient paperwork.
- Epic EMR experience.
- Managed over 50 patient calls in a day.
Lead Patient Relations Representative
Providence Occupational Medicine
08.2021 - 02.2024
- Facilitated effective communication between patients and healthcare providers, enhancing overall patient satisfaction.
- Managed appointment scheduling and confirmed patient visits, ensuring optimal clinic workflow.
- Resolved patient inquiries and concerns promptly, fostering positive relationships with clients.
- Collaborated with clinical staff to streamline operations, improving efficiency in patient care processes.
- Maintained accurate patient records and documentation in compliance with regulatory standards, ensuring data integrity.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
- Training of new PRRs/MAs for front office duties.
- Scheduling, invoicing, and scanning documents for appointments.
- DOT certified drug and alcohol collector
- Complete and accurately fill out Chain of Custody (COC) and Alcohol Testing Forms.
- Safely and promptly transport specimens, supplies, equipment, and materials to designated destinations.
- Provide excellent customer service to clients and donors.
- Communicate effectively with clients, providing clear instructions and maintaining a respectful and judgement- free environment during the collection process.
- Adhered to all relevant regulations and guidelines, which included HIPAA and DOT standards.
- Worked with Epic and Systoc EMR systems for soother operations.
- Worked with Claims Adjusters for Workers' compensation claims.
Front Desk/Billing Specialist
Bushland Family Clinic
01.2023 - 07.2023
- Processed billing statements with high accuracy to ensure timely invoicing.
- Resolved discrepancies in invoices through detailed account reconciliation.
- Collaborated with cross-functional teams to streamline billing procedures.
- Managed customer inquiries regarding billing issues and payment processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Coordinated insurance verification processes to ensure accurate patient billing.
- Provided information about services, procedures, and insurance coverage to enhance patient understanding.
- Monitored compliance with HIPAA regulations while managing sensitive patient information securely.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used AthenaOne to schedule appointments.
Receptionist
Iron Strength Barbell
01.2018 - 12.2021
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments and personnel.
- Implemented customer service improvements, enhancing guest experience through attentive interactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.gym
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored facility cleanliness and safety standards, reporting maintenance needs to management.
Crew Leader
Sonic Drive In
11.2019 - 08.2021
- Oversaw daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained new crew members on equipment usage and workflow processes, enhancing team effectiveness.
- Coordinated shift schedules, optimizing workforce allocation for peak performance during busy periods.
- Implemented process improvements that increased efficiency in production activities and reduced downtime.
- Monitored inventory levels, facilitating timely replenishment of supplies to maintain operational continuity.
- Resolved customer service issues promptly, enhancing overall customer satisfaction and loyalty.
- Collaborated with management to develop training materials focused on best practices and safety compliance.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Operated kitchen equipment safely and efficiently, adhering to health regulations.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Crew Member
McDonalds
05.2019 - 11.2019
- Delivered exceptional customer service, ensuring a positive dining experience.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Implemented process improvements that streamlined food preparation and service times.
- Monitored quality control standards to ensure food safety and freshness compliance.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Front end cashier/cash handling. Never had a shortage on my cash register.
Education
High School Diploma -
North Medford Highschool
Medford, OR06-2020
High School Diploma -
Homeschooling
Medford, OR06-2020
Certificate - Medical Technology
Rogue Community College
Medford, OR01-2020
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Medical billing
- Friendly and outgoing
- Multitasking and organization
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Multi-line phone systems
Certification
- Medical Termanolgy Training - RCC
Timeline
Patient Service Specialist
Providence General Surgery
02.2024 - Current
Front Desk/Billing Specialist
Bushland Family Clinic
01.2023 - 07.2023
Lead Patient Relations Representative
Providence Occupational Medicine
08.2021 - 02.2024
Crew Leader
Sonic Drive In
11.2019 - 08.2021
Crew Member
McDonalds
05.2019 - 11.2019
Receptionist
Iron Strength Barbell
01.2018 - 12.2021
High School Diploma -
North Medford Highschool
High School Diploma -
Homeschooling
Certificate - Medical Technology
Rogue Community College