CAROLYN DUKES
Spokane,WA
Summary
Experienced healthcare professional with 15+ years of progressive responsibility in clinical and administrative roles. Proven leader in team management, process improvement, and patient safety initiatives. I am currently pursuing my master’s in healthcare administration, and I finished my bachelor’s in healthcare administration in April 2025.
Overview
16
16
years of professional experience
Work History
Senior Certified Medical Assistant
Providence Hand & Reconstructive Surgery
Spokane, USA
08.2023 - Current
- Senior clinical assistant for high-volume orthopedic specialty practice.
- Oversee patient flow, assist in complex procedures, manage clinical supplies and compliance.
- Actively contributes to clinic-wide safety and infection prevention initiatives.
Senior / Lead Certified Medical Assistant
Providence St. Luke’s Physiatry
Spokane, USA
08.2021 - 08.2023
- Helped the team of CMAs in busy physiatry practice.
- Coordinated schedules, optimized workflows, and mentored junior staff.
- Led process improvements that enhanced patient experience and operational efficiency.
Certified Medical Assistant
Associates for Women’s Health
Spokane, USA
06.2018 - 08.2021
- Provided direct patient care and support to physicians in busy OBGYN practice.
- Managed patient records, prepped for procedures, and ensured regulatory compliance.
Certified Medical Assistant
Rockwood Clinic
Spokane, USA
12.2014 - 06.2018
- Supported oncology and hematology patient care with emphasis on compassionate, high-quality service.
- Assisted in chemotherapy preparation and monitored patient safety protocols.
Nursing Assistant Manager / Supervisor (CNA)
Good Samaritan Management
04.2010 - 01.2014
- Managed team of CNAs in long-term care setting.
- Developed staff schedules, conducted training, and led quality improvement efforts.
Education
Master’s in healthcare administration - Health Administration
Purdue Global
12-2026
Bachelor’s in healthcare administration - Health Administration
Purdue Global
04.2025
Certified Medical Assistant -
Carrington College
Spokane Wa01.2014
Associate degree in Telecommunications - Communications
Spokane Community College
Spokane Wa01.2006
Skills
- Clinical Leadership & Team Management
- Process Improvement & Workflow Optimization
- Patient Safety & Regulatory Compliance
- Project Management
- Lean Six Sigma & Quality Improvement
- EHR Systems (Epic, etc)
- Patient-Centered Care
- Team leadership
- Process improvement
- Data management
- Health administration
- Regulatory compliance
- Infection control
- Verbal and written communication
- Medical billing and coding
- Inventory and supply management
- Medical records oversight
- Safety compliance
Committees And Councils
- Safety Committee Officer Council, Providence PMG
- Interdisciplinary Clinical Council, Providence PMG – Focused on clinical standardization and performance metrics.
Certifications And Professional Training
- Certified Clinical Medical Assistant (CCMA), AAMA Member
- CPR / AED / Basic Life Support (BLS)
- Lean Six Sigma White Belt, MIS
- Project Management Essentials, MIS
- Business Management Essentials, MIS
Timeline
Senior Certified Medical Assistant
Providence Hand & Reconstructive Surgery
08.2023 - Current
Senior / Lead Certified Medical Assistant
Providence St. Luke’s Physiatry
08.2021 - 08.2023
Certified Medical Assistant
Associates for Women’s Health
06.2018 - 08.2021
Certified Medical Assistant
Rockwood Clinic
12.2014 - 06.2018
Nursing Assistant Manager / Supervisor (CNA)
Good Samaritan Management
04.2010 - 01.2014
Master’s in healthcare administration - Health Administration
Purdue Global
Bachelor’s in healthcare administration - Health Administration
Purdue Global
Certified Medical Assistant -
Carrington College
Associate degree in Telecommunications - Communications
Spokane Community College