Overview
Work History
Education
Skills
Timeline
Generic

Haylee Johnson

Overview

4
4
years of professional experience

Work History

E&E Specialist

Spherion Staffing Agency
04.2023 - Current
  • Maintained proficiency in simultaneously managing data input tasks for different clients, demonstrating meticulous attention to detail and accuracy in handling diverse information.
  • Conducted thorough document scans with a focus on income verification, ensuring accuracy and completeness to facilitate efficient processing of health insurance coverage for clients.
  • Proficiently handled inbound and outbound calls, consistently providing excellent customer service while meticulously documenting detailed notes to ensure comprehensive communication and streamlined follow-up.

CALL CENTER REPRESENTATIVE

MCI Melbourne
11.2020 - 08.2022
  • Showcased exceptional flexibility by adeptly managing my work hours to accommodate varying schedules, ensuring continuous availability for customer interactions. This adaptability not only fostered seamless communication but also contributed to meeting performance metrics and exceeding customer satisfaction goals.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Demonstrated a high level of adaptability and flexibility by effectively managing and optimizing work hours while operating remotely, ensuring seamless collaboration and timely project completion.

CALL CENTER AGENT

Adecco
10.2019 - 11.2020
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • As a remote call center agent, I showcased exceptional flexibility by adeptly managing my work hours to accommodate varying schedules, ensuring continuous availability for customer interactions. This adaptability not only fostered seamless communication but also contributed to meeting performance metrics and exceeding customer satisfaction goals.
  • Consistently met or exceeded performance metrics in both call handling and data input, showcasing a commitment to excellence in multitasking within a dynamic call center environment.

Education

HIGH SCHOOL DIPLOMA -

HERITAGE HIGH SCHOOL
Palm Bay, FL
05.2017

Skills

  • Time management
  • Data Entry
  • Data Collection
  • Account Updating
  • Customer Relations
  • Team Player

Timeline

E&E Specialist

Spherion Staffing Agency
04.2023 - Current

CALL CENTER REPRESENTATIVE

MCI Melbourne
11.2020 - 08.2022

CALL CENTER AGENT

Adecco
10.2019 - 11.2020

HIGH SCHOOL DIPLOMA -

HERITAGE HIGH SCHOOL
Haylee Johnson