Maintained proficiency in simultaneously managing data input tasks for different clients, demonstrating meticulous attention to detail and accuracy in handling diverse information.
Conducted thorough document scans with a focus on income verification, ensuring accuracy and completeness to facilitate efficient processing of health insurance coverage for clients.
Proficiently handled inbound and outbound calls, consistently providing excellent customer service while meticulously documenting detailed notes to ensure comprehensive communication and streamlined follow-up.
CALL CENTER REPRESENTATIVE
MCI Melbourne
11.2020 - 08.2022
Showcased exceptional flexibility by adeptly managing my work hours to accommodate varying schedules, ensuring continuous availability for customer interactions. This adaptability not only fostered seamless communication but also contributed to meeting performance metrics and exceeding customer satisfaction goals.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Demonstrated a high level of adaptability and flexibility by effectively managing and optimizing work hours while operating remotely, ensuring seamless collaboration and timely project completion.
CALL CENTER AGENT
Adecco
10.2019 - 11.2020
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
As a remote call center agent, I showcased exceptional flexibility by adeptly managing my work hours to accommodate varying schedules, ensuring continuous availability for customer interactions. This adaptability not only fostered seamless communication but also contributed to meeting performance metrics and exceeding customer satisfaction goals.
Consistently met or exceeded performance metrics in both call handling and data input, showcasing a commitment to excellence in multitasking within a dynamic call center environment.
Behavioral Specialist//Behavioral Specialist/Behavioral Specialist/Behavioral Specialist/Behavioral Specialist/Behavioral Specialist/Assistant Dean of Students at Hill Gustat MiddleBehavioral Specialist//Behavioral Specialist/Behavioral Specialist/Behavioral Specialist/Behavioral Specialist/Behavioral Specialist/Assistant Dean of Students at Hill Gustat Middle