Haylee McHale
York,PA
Summary
Motivated college student and employee with strong interpersonal skills. Ability to develop robust customer and team relationships. Leadership experience gained through previous job positions while balancing educational roles on and off campus. A results-driven individual who produces quality work and is eager to bring fresh perspectives and a strong work ethic to a dynamic sales team.
Overview
5
5
years of professional experience
Work History
Receptionist/Optical Assistant
Integrity Optical/ Yealy Eye Care
York, PA
04.2022 - Current
- Greeted visitors and provided excellent customer service while interacting with internal and external customers.
- Answered incoming calls, scheduled and confirmed appointments, transferred calls to appropriate personnel, and accurately processed and recorded payments from customers and clients.
- Assisted patrons in selecting the best eyewear for their individual needs using product knowledge and suggestive selling.
- Assisted in maintaining office supplies by checking stock to determine inventory level, anticipating needed supplies, and pricing inventory.
- Protected patients' rights by maintaining confidentiality of personal and financial information in compliance with HIPAA, and accurately and promptly recording data in computer systems.
- Assisted with special projects assigned by management when required.
Server
Primanti Brothers
York, PA
03.2021 - 03.2022
- Greeted guests and provided excellent customer service to a high volume of daily customers.
- Stay informed about daily specials, new and current menu items, and promotions.
- Ensured that each guest was served courteously, promptly, and efficiently while balancing other duties.
- Assisted in thorough training of new servers.
- Accurately operated POS terminals to input orders, split bills, and process payments.
Shift Leader
Jersey Mike's Subs
York, PA
04.2019 - 01.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed assigning line duties, and opening/closing positions.
Education
BBA - Organizational Leadership, Minor in Finance
York College of Pennsylvania
York, PA12-2024
Skills
- Computer literacy (MS Office, Excel, PowerPoint, Word, Google Drive and Docs)
- Financial management (data analysis, sales forecasting, budgeting, market research)
- Proficient product knowledge
- Reporting and documentation
- Strong verbal and written communication
- Critical thinking and problem solving
Timeline
Receptionist/Optical Assistant
Integrity Optical/ Yealy Eye Care
04.2022 - Current
Server
Primanti Brothers
03.2021 - 03.2022
Shift Leader
Jersey Mike's Subs
04.2019 - 01.2021
BBA - Organizational Leadership, Minor in Finance
York College of Pennsylvania
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