Haylee Miller
Mannington,WV
Summary
Detail-oriented individual skilled in managing busy shifts while ensuring high service quality. Demonstrated expertise in multitasking and staff training, contributing to improved guest satisfaction and streamlined operations.
Overview
5
5
years of professional experience
Work History
Server, Expo, Takeout
Primanti Bros
300 Emily Drive
03.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols for efficiency.
- Contributed to team efforts by supporting colleagues during busy shifts, fostering a collaborative atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted to fast-paced environment while prioritizing multiple tasks effectively during peak hours.
- Demonstrated knowledge of menu offerings, providing recommendations to enhance customer satisfaction.
Cook Shift Leader
Covered Bridge Auction
Fairmont, WV
01.2024 - Current
- Supervised kitchen staff during shifts, ensuring operational efficiency and adherence to safety protocols.
- Trained new cooks on food preparation techniques and equipment usage to maintain consistent quality standards.
- Coordinated inventory management, monitoring supplies to reduce waste and optimize ordering processes.
- Streamlined meal preparation workflows, enhancing service speed and improving customer satisfaction rates.
- Implemented food safety procedures, ensuring compliance with health regulations and maintaining high sanitation standards.
- Assisted in menu planning, contributing creative ideas that aligned with seasonal themes and customer preferences.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Deli Clerk
Walmart
32 Tygart Mall Loop Fairmont WV 26554
05.2022 - 07.2022
- Provided exceptional customer service by assisting customers with deli product selections.
- Operated slicing machines and scales to prepare fresh deli products efficiently.
- Maintained cleanliness and organization of deli counter, adhering to food safety standards.
- Collaborated with team members to streamline inventory management processes.
Host and Catering
Muriale's Italian Kitchen
1742 Fairmont Ave
01.2021 - 03.2022
- Greeted and seated guests, ensuring prompt and friendly service.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in managing waitlist efficiently during peak hours to minimize delays.
- Monitored dining area for cleanliness, ambiance, and guest comfort levels.
- Collaborated with management to implement process improvements for guest flow.
Education
High School Diploma -
North Marion High School
Farmington, WV05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Supervised team of 3 staff members.
Timeline
Server, Expo, Takeout
Primanti Bros
03.2025 - Current
Cook Shift Leader
Covered Bridge Auction
01.2024 - Current
Deli Clerk
Walmart
05.2022 - 07.2022
Host and Catering
Muriale's Italian Kitchen
01.2021 - 03.2022
High School Diploma -
North Marion High School