Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HayLee Moss

Indianapolis,IN

Summary

Dynamic supervisor with proven expertise in task management and employee oversight. Committed to delivering exceptional customer service and support. Demonstrates strong self-motivation and adaptability in both independent and collaborative environments.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

CNH Industrial
Lebanon , IN
10.2020 - 06.2025
  • Supervised a team of up to 40 personnel, ensuring operational efficiency in order processing.
  • Oversaw outbound operations for daily orders serving domestic and export customers.
  • Utilized WMS to verify workload efficiency, troubleshoot line items, and assess employee productivity.
  • Assigned tasks and supported team members with inbound receiving duties during lower shipping volumes.
  • Investigated root causes of safety and quality issues, implementing countermeasures to meet KPI goals.
  • Provided assistance to customers by addressing inquiries and resolving problems promptly.
  • Resolved issues through active listening and strategic questioning, escalating significant concerns as necessary.
  • Shared WMS expertise with new Supervisors to facilitate onboarding and enhance team performance.

Team Lead

CNH Industrial
Lebanon , IN
09.2013 - 10.2020
  • Monitored employee performance and safety, implementing retraining programs to enhance productivity.
  • Trained new team members on company procedures and safety standards to ensure compliance.
  • Provided training on mobile equipment operation to increase team efficiency.
  • Delegated tasks effectively among team members to maximize overall productivity.
  • Organized and prioritized incoming work orders, streamlining workflows to adapt to changing demands.
  • Cultivated professional relationships with team members, facilitating prompt issue resolution.

Education

High School Diploma -

CHS
Crawfordsville, IN
05-2007

Skills

Verbal and written communication

Multitasking ability

Problem solving

Decision making

Team delegation

Adaptability to job functions

Task reliability

Process improvement brainstorming

References

References available upon request.

Timeline

Operations Supervisor

CNH Industrial
10.2020 - 06.2025

Team Lead

CNH Industrial
09.2013 - 10.2020

High School Diploma -

CHS

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