Haylee Pauta Diaz

• Handled wide-ranging and highly stressful situations effectively by
maintaining current training in weaponry, hand-to-hand fighting and
conflict management strategies.
• Trained to obtain important statements from witnesses, victims, and suspects by using effective interviewing skills.
• Patrolled assigned areas to maintain order and enforce laws.
• Responded to emergency situations, such as accidents, or security breaches.
• Participated in emergency response drills, such as active shooter scenarios, or disaster relief efforts.
• Coordinated effective responses to various incidents by maintaining control in high-pressure situations.

• Serving as a military police officer, utilizing extensive training and experience to maintain security and enforce regulations.

• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Welcomed customers, offering assistance to help find store items.

• Handled customer requests and complaints quickly to improve overall service.
• Monitored arcade equipment for malfunctions to maintain functional operations.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Inspected game cards to ensure all data was accurate.
• Closed down rides with faulty equipment and notified supervisor.
• Managed park booths by conducting games, awarding prizes and collecting tickets.
• Adhered to safety regulations by ensuring that all equipment was operating correctly and safely used by guests.
• Pulled down safety bars and secured riders according to specified attraction details.

• Processed customer orders and payments efficiently, ensuring accurate transactions.
• Maintained cleanliness and organization of service areas, enhancing customer experience.
• Trained new employees on operational procedures, contributing to team effectiveness.
• Used suggestive selling techniques to promote add-on sales.
• Followed company security procedures for handling large sums of money.
• Counted and balanced cashier drawers.
• Resolved customer complaints professionally in accordance with company policy.