Haylee Rosa
The Bronx
Summary
Dedicated Optical Sales Associate with strong customer service skills, adapt at managing inquiries and educating clients on eyewear options. Committed to enhancing the customer experience through effective communication and problem-solving. Proven sales associate with experience in the optical industry. Skilled in educating clients about lens options and conducting fittings, resulting in increased customer satisfaction and sales. Ready to leverage expertise to drive sales growth and enhance customer engagement.
Overview
3
3
years of professional experience
Work History
Optical Sales Associate
Bronx Vision Center
Bronx Ny
08.2025 - Current
- Educated clients on lens options and frame styles available.
- Processed customer transactions efficiently at the point of sale.
- Conducted fittings and adjustments for eyewear to ensure proper comfort.
- Managed customer inquiries over the phone and via email in a timely manner.
- Upsold add-on services such as eye exams or contact lens fittings.
- Participated in promotional activities such as store events or advertising campaigns.
- Recommended, selected and located merchandise based on customer desires.
- Ordered lenses, frames and other optical supplies from vendors as needed.
Optical Technician
Pure Viision
Bronx
06.2024 - 08.2025
- Developed training program for new employees on equipment use and techniques to enhance operational efficiency.
- Managed inventory by ordering stock from suppliers to ensure timely fulfillment of customer orders.
- Addressed and resolved customer complaints about product quality or service issues to maintain high satisfaction levels.
- Adjusted lenses to meet specifications using tools such as micrometers, calipers, and gauges.
- Inspected ophthalmic frames for proper alignment and fit.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Cleaned and performed minor maintenance on examination equipment and glasses.
Optical Sales Associate
Pure ViIsion
Bronx
06.2024 - 08.2025
- Assisted customers in selecting appropriate eyewear for their needs.
- Educated clients on lens options and frame styles available.
- Provided exceptional customer service to enhance shopping experience.
- Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
- Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Tracked daily sales figures and generated reports for management review.
- Ordered lenses, frames, and other optical supplies from vendors.
- Participated in promotional activities such as store events or advertising campaigns.
- Executed daily maintenance by cleaning displays and restocking shelves to create a welcoming environment.
Sales Associate
Aeropostale
Yonkers
02.2023 - 05.2024
- Enhanced store visual standards and organized product displays to attract customers.
- Resolved customer inquiries and issues promptly, improving overall satisfaction.
- Conducted regular store cleanliness checks and maintained a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Collaborated with sales team to achieve group targets through effective communication.
- Restocked shelves to maintain sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Bronxdale Highschool
921 Astor Ave 01-2024
Skills
- Lens fabrication
- Eyewear fitting
- Sales tracking
- Attention to detail
- Problem solving
- Eye measurements
- Goal oriented
- Insurance processing
- Display design
- Sales Reports Creation
- Creative thinking
- Teamwork and collaboration
- Reliability
- Strong communication and interpersonal skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Optical Sales Associate
Bronx Vision Center
08.2025 - Current
Optical Technician
Pure Viision
06.2024 - 08.2025
Optical Sales Associate
Pure ViIsion
06.2024 - 08.2025
Sales Associate
Aeropostale
02.2023 - 05.2024
High School Diploma -
Bronxdale Highschool