Haylee Withee
Santa Cruz,CA
Summary
Dynamic barista trainer with extensive experience at Starbucks, excelling in equipment operation and customer service. Proven ability to mentor staff, enhance beverage preparation techniques, and maintain cleanliness standards, resulting in consistently high customer satisfaction. Skilled in training and team collaboration, fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Lake Elsinore, California
09.2021 - Current
- Supported staff in maintaining cleanliness and organization of workstations.
- Conducted hands-on training sessions for Mastrena machine operation and maintenance.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Greeted guests with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Memorized official and off-menu coffee and tea preparations.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Listened to customer desires and needs to recommend optimal products.
Cashier
7/11 Convenience Store
Ontario, California
02.2020 - 09.2021
- Processed customer transactions accurately and efficiently.
- Maintained a clean and organized checkout area.
- Assisted customers with product selections and inquiries.
- Handled cash, credit, and digital payments securely.
- Collaborated with team members to ensure smooth operations.
Dishwasher
Pizza Royal
Rancho Cucamonga, California
08.2019 - 02.2020
- Maintained cleanliness of kitchen utensils and dishware during busy service hours.
- Operated commercial dishwashing equipment to ensure efficient cleaning processes.
- Sorted and organized dishes, pots, and pans for optimal workflow in the kitchen.
- Collaborated with kitchen staff to prioritize cleaning tasks during peak times.
- Adhered to safety and sanitation standards in food preparation areas consistently.
- Assisted in stocking clean dishes and utensils to support kitchen operations effectively.
Education
Associate of Science - Film And Video Production
Chaffey College
Rancho Cucamonga, CA05-2025
Bachelor of Science - Film And Video Production
University of California, Santa Cruz
Santa Cruz, CASkills
- Video editing
- Script writing
- Customer service
- Team collaboration
- Equipment operation
- Training and mentoring
- Communication skills
- Time management
- Staff coaching
- Cleanliness standards
- Espresso preparation
- Beverage preparation techniques
- Barista mentoring
Languages
American sign language
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Barista Trainer
Starbucks
09.2021 - Current
Cashier
7/11 Convenience Store
02.2020 - 09.2021
Dishwasher
Pizza Royal
08.2019 - 02.2020
Associate of Science - Film And Video Production
Chaffey College
Bachelor of Science - Film And Video Production
University of California, Santa Cruz
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