Haylee Fassold
Lawrenceburg,IN
Summary
Well-qualified leader familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Team Lead
TopGolf
Nashville, TN
09.2018 - 04.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
Bay Host
TopGolf
Nashville, TN
09.2018 - 04.2022
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Took guest food and beverage orders and entered orders in computer system.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Answered guest questions with responses about menu, promotions and specials.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Educated customers about brand to incite excitement about company's mission and values.
Event Security Officer
Live Nation
Nashville, TN
06.2018 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Fine Dining Server
Five Senses Private Catering
Nashville, TN
07.2017 - 02.2018
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Rolled silverware, set up tables and polished glassware and silverware.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Demos
Murfreesboro, TN
05.2017 - 11.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
FOH Team Member
Your Pie
Nashville, TN
10.2016 - 04.2017
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
O'Charley's
Murfreesboro, TN
04.2013 - 08.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN08.2016
Skills
- Job Assignments
- Joint Ventures
- Team-Building Exercises
- Profit and Loss Reporting
- Field Support
- Corrective Actions
- Team Monitoring
- Operational Efficiency and Safety
- Guest Satisfaction
- Collaborative Environments
- Team Meetings
- Team Member Motivation
- Team Leadership Strengths
Timeline
Team Lead
TopGolf
09.2018 - 04.2022
Bay Host
TopGolf
09.2018 - 04.2022
Event Security Officer
Live Nation
06.2018 - 09.2018
Fine Dining Server
Five Senses Private Catering
07.2017 - 02.2018
Server
Demos
05.2017 - 11.2017
FOH Team Member
Your Pie
10.2016 - 04.2017
Hostess
O'Charley's
04.2013 - 08.2016
High School Diploma -
Siegel High School