Haylei Miller
'Ewa Beach,HI
Summary
Event management professional with significant experience in planning, coordinating, and executing high-impact events. Adept at team collaboration and driving results, ensuring seamless operations under changing needs. Skilled in strategic planning, budget management, vendor negotiations, and logistics coordination. Known for reliability, adaptability, and effective leadership in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Event Director
Wai Kai
'Ewa Beach, HI
04.2024 - Current
- Coordinated logistics for large-scale events, ensuring seamless execution and high satisfaction rates.
- Developed comprehensive event strategies aligning with organizational goals and client expectations.
- Oversaw event marketing campaigns, enhancing visibility and engagement through targeted outreach.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-efficiency.
senior sales associate / social media manager
Orangetheory Fitness - Broadmoor
Colorado Springs, CO
01.2023 - 02.2024
- Oversees company's interactions with the public through implementing content strategies on social media platforms
- Working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions
- Analyzing engagement data, identifying trends in customer interactions and planning digital campaigns to build community online.
Front Desk Agent
The Mining Exchange Hotel
Colorado Springs, CO
02.2022 - 01.2023
- Coordinated room assignments and special requests to optimize occupancy rates.
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
Customer service representative
Harry and David
Hebron, OH
01.2017 - 01.2022
- Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
- Identify opportunities for driving sales and revenue of the company's
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
Education
Bachelor of Science - Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO12-2024
High School Diploma -
Newark High School
Newark, OH05-2020
Skills
- Strategic Planning
- Objection handling
- Revenue development
- Management
- Marketing
Timeline
Event Director
Wai Kai
04.2024 - Current
senior sales associate / social media manager
Orangetheory Fitness - Broadmoor
01.2023 - 02.2024
Front Desk Agent
The Mining Exchange Hotel
02.2022 - 01.2023
Customer service representative
Harry and David
01.2017 - 01.2022
Bachelor of Science - Psychology
University of Colorado At Colorado Springs
High School Diploma -
Newark High School