Hayleigh Maki
Overview
8
8
years of professional experience
Work History
Intern
Hibbing Area Chamber Of Commerce
01.2024 - Current
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Collected, arranged, and input information into database system.
- Facilitated successful completion of projects from concept to launch.
- Provided project progress updates and proposed solutions to issues.
Lead Server
Boomtown Brewery & Woodfire Grill
05.2019 - 09.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Customer Service Specialist
Delta Air Lines, Inc
12.2017 - 05.2019
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
Sales Team Member
Dunham's Sports
05.2016 - 09.2017
- Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed time efficiently, balancing multiple tasks and prioritizing high-value deals to maximize results.
Education
Associate of Science - Business Operations & Management
Minnesota North College
Virginia, MN05.2024
Timeline
Intern
Hibbing Area Chamber Of Commerce
01.2024 - Current
Lead Server
Boomtown Brewery & Woodfire Grill
05.2019 - 09.2021
Customer Service Specialist
Delta Air Lines, Inc
12.2017 - 05.2019
Sales Team Member
Dunham's Sports
05.2016 - 09.2017
Associate of Science - Business Operations & Management
Minnesota North College