Overview
Work History
Education
Timeline
Generic

Hayleigh Maki

Overview

8
8
years of professional experience

Work History

Intern

Hibbing Area Chamber Of Commerce
01.2024 - Current
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Collected, arranged, and input information into database system.
  • Facilitated successful completion of projects from concept to launch.
  • Provided project progress updates and proposed solutions to issues.

Lead Server

Boomtown Brewery & Woodfire Grill
05.2019 - 09.2021
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Customer Service Specialist

Delta Air Lines, Inc
12.2017 - 05.2019
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.

Sales Team Member

Dunham's Sports
05.2016 - 09.2017
  • Consistently met or exceeded individual performance metrics while contributing positively to overall team success.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed time efficiently, balancing multiple tasks and prioritizing high-value deals to maximize results.

Education

Associate of Science - Business Operations & Management

Minnesota North College
Virginia, MN
05.2024

Timeline

Intern

Hibbing Area Chamber Of Commerce
01.2024 - Current

Lead Server

Boomtown Brewery & Woodfire Grill
05.2019 - 09.2021

Customer Service Specialist

Delta Air Lines, Inc
12.2017 - 05.2019

Sales Team Member

Dunham's Sports
05.2016 - 09.2017

Associate of Science - Business Operations & Management

Minnesota North College

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Hayleigh Maki