Hayley Abbott
Katy,TX
Summary
Dynamic server and bartender with 10 years of experience in the hospitality industry, excelling in customer service and conflict resolution. Experienced in crafting unique cocktails and managing high-volume environments, demonstrating adaptability and leadership. Certified in TABC and skilled in POS operation, consistently delivering exceptional dining experiences.
Overview
2
2
years of professional experience
Work History
Server/Bartender
Eunice
Houston, Texas
10.2024 - Current
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Performed opening and closing duties, including restocking supplies, cleaning, and sanitizing bar and floor seating areas.
- Prepped and prepared syrups, juices, and garnishes with in-house ingredients.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Bungalow Heights
Houston, TX
06.2024 - 10.2024
- Experience in handling multiple bar tabs and payment processing.
- Growing and maintaining knowledge of liquor, beer, and wine.
- Experience featuring new, handcrafted cocktails.
- Streamline the flow of the restaurant and bar while a high volume of guests dines in.
Server/To-Go Server/Trainer
Pappasito's Cantina/Little Pappasito's Cantina
Houston, TX
07.2023 - 07.2024
- Ability to feature chef-inspired items, understand guests' needs, offer knowledge of the menu, and provide swift, expert service.
- Experience in training new employees, teaching accuracy, and helping trainees to understand the flow of the restaurant.
- Preparing and packing food and drinks, whilst ensuring food quality, accuracy of orders, processing payments, and handling money.
- Ability to accept criticism, work well under pressure, whilst being thorough, and paying attention to detail.
Education
Operator License - Cosmetology
Paul Mitchell The School
Houston, TX10.2020
Bachelor of Fine Arts - Theatre
University of Houston
Houston, TX05.2019
Skills
- Communication
- Customer service
- Conflict resolution
- Adaptability
- Leadership skills
- Tactfulness
- Flexibility
- Patience
- TABC/Food Handler certification
- Memory retention
- POS system operation
- Active listening
- Cash handling
Timeline
Server/Bartender
Eunice
10.2024 - Current
Server
Bungalow Heights
06.2024 - 10.2024
Server/To-Go Server/Trainer
Pappasito's Cantina/Little Pappasito's Cantina
07.2023 - 07.2024
Operator License - Cosmetology
Paul Mitchell The School
Bachelor of Fine Arts - Theatre
University of Houston
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