Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Abbott

Katy,TX

Summary

Dynamic server and bartender with 10 years of experience in the hospitality industry, excelling in customer service and conflict resolution. Experienced in crafting unique cocktails and managing high-volume environments, demonstrating adaptability and leadership. Certified in TABC and skilled in POS operation, consistently delivering exceptional dining experiences.

Overview

2
2
years of professional experience

Work History

Server/Bartender

Eunice
Houston, Texas
10.2024 - Current
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Performed opening and closing duties, including restocking supplies, cleaning, and sanitizing bar and floor seating areas.
  • Prepped and prepared syrups, juices, and garnishes with in-house ingredients.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Server

Bungalow Heights
Houston, TX
06.2024 - 10.2024
  • Experience in handling multiple bar tabs and payment processing.
  • Growing and maintaining knowledge of liquor, beer, and wine.
  • Experience featuring new, handcrafted cocktails.
  • Streamline the flow of the restaurant and bar while a high volume of guests dines in.

Server/To-Go Server/Trainer

Pappasito's Cantina/Little Pappasito's Cantina
Houston, TX
07.2023 - 07.2024
  • Ability to feature chef-inspired items, understand guests' needs, offer knowledge of the menu, and provide swift, expert service.
  • Experience in training new employees, teaching accuracy, and helping trainees to understand the flow of the restaurant.
  • Preparing and packing food and drinks, whilst ensuring food quality, accuracy of orders, processing payments, and handling money.
  • Ability to accept criticism, work well under pressure, whilst being thorough, and paying attention to detail.

Education

Operator License - Cosmetology

Paul Mitchell The School
Houston, TX
10.2020

Bachelor of Fine Arts - Theatre

University of Houston
Houston, TX
05.2019

Skills

  • Communication
  • Customer service
  • Conflict resolution
  • Adaptability
  • Leadership skills
  • Tactfulness
  • Flexibility
  • Patience
  • TABC/Food Handler certification
  • Memory retention
  • POS system operation
  • Active listening
  • Cash handling

Timeline

Server/Bartender

Eunice
10.2024 - Current

Server

Bungalow Heights
06.2024 - 10.2024

Server/To-Go Server/Trainer

Pappasito's Cantina/Little Pappasito's Cantina
07.2023 - 07.2024

Operator License - Cosmetology

Paul Mitchell The School

Bachelor of Fine Arts - Theatre

University of Houston
Hayley Abbott