Hayley Acord
Waynesboro,US
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Good listening skills, combined with a detail-oriented and attentive nature. Provide unrivaled support to effectively drive customer loyalty. Dedicated to leading and promoting high-quality customer service and engagement initiatives.
Overview
7
7
years of professional experience
Work History
Service Desk Supervisor
The Home Depot
Charlottesville, VA
06.2025 - Current
- Supervised service desk operations for customer inquiries and support requests.
- Resolved escalated customer issues with effective problem-solving techniques.
- Collaborated with other departments to improve service delivery processes.
- Conducted regular performance evaluations for team members to ensure growth.
- Analyzed customer feedback surveys in order to measure satisfaction levels and identify areas for improvement.
Service Desk Supervisor
The Home Depot
Waynesboro, VA
09.2023 - 06.2025
- Supervised service desk operations for customer inquiries and support requests.
- Resolved escalated customer issues with effective problem-solving techniques.
- Collaborated with other departments to improve service delivery processes.
- Conducted regular performance evaluations for team members to ensure growth.
- Analyzed customer feedback surveys in order to measure satisfaction levels and identify areas for improvement.
Specialty Department Supervisor
The Home Depot
Waynesboro, VA
09.2023 - 09.2024
- Coordinated staff meetings to discuss sales goals, customer service standards, and new product offerings.
- Ensured that customer complaints were addressed promptly and effectively.
- Implemented promotional activities to increase sales volume within the specialty department.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Service Desk Associate
The Home Depot
Waynesboro, VA
07.2022 - 09.2023
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Was in charge of payment processing and was responsible for providing customers with receipts, proper bills, and change.
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
- Handled customer complaints and resolved issues to the satisfaction of all parties involved.
Head Cashier
The Home Depot
Waynesboro, VA
04.2021 - 07.2022
- Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.
- Trained new team members in cash register operation, stock procedures, and customer service strategies to maximize team performance and optimize customer relations.
- Looked for signs of fraud in purchases.
- Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment.
- Assisted management in the development of employee development plans in order to motivate team members to achieve higher levels of performance, skill, and efficiency.
Cashier
The Home Depot
Waynesboro, VA
02.2019 - 04.2021
- Provide excellent customer service by scanning and bagging products quickly and courteously
- Helped customers by answering their questions and completing their requests.
- Efficiently and accurately processed a large number of transactions.
- Greeted customers with a smile, and offered prompt and dedicated assistance.
Education
High School Diploma -
Fort Defiance High School
Fort Defiance, VA08-2021
Skills
- Customer service
- Money management
- Effective communication
- Problem solving
- Conflict management
- Leadership skills
Timeline
Service Desk Supervisor
The Home Depot
06.2025 - Current
Service Desk Supervisor
The Home Depot
09.2023 - 06.2025
Specialty Department Supervisor
The Home Depot
09.2023 - 09.2024
Service Desk Associate
The Home Depot
07.2022 - 09.2023
Head Cashier
The Home Depot
04.2021 - 07.2022
Cashier
The Home Depot
02.2019 - 04.2021
High School Diploma -
Fort Defiance High School
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