Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Hayley Blanding

Brooklyn,NY

Summary

Creative and hard working college student with time management, multi tasking, and customer service abilities. Well-versed across various forms of visual and creative editing software's. Devoted in creating meaningful and compelling content for target audiences of any age. Outgoing and friendly with a strong drive to succeed.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Equionx
Brooklyn, NY
11.2022 - 06.2023
  • Opened the gym each morning during weekdays at five am.
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Checked in exercise class attendees fifteen minutes prior to each class.

Hostess

Franklin Social
Jersey City, NJ
01.2022 - 08.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Guest Service Representative

Hampton Inn By Hilton
Easton, PA
08.2018 - 08.2019
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained accurate records of all transactions within the hotel software system.
  • Answered incoming calls from guests seeking reservations or general information.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Promoted loyalty programs to encourage repeat
  • business.
  • Trained new employees to perform duties.
  • Decorated and cleaned up banquet event spaces.

Front Desk Agent/Kids Activities Associate

Kalahari Resorts Poconos
Mount Pocono, PA
06.2016 - 07.2017
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Answered phones, responded to inquiries, and took messages.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Verified accuracy of room rates and other charges during check-in process.
  • Organized activities for children and their parents alike during afternoons.
  • Organized children's breakfast events once a month.
  • Dressed up in animal mascot outfits for children's entertainment.

Education

Some College (No Degree) - English History And Literature

Brooklyn College of The City University of New York
Brooklyn, NY

Skills

  • Creative Writing
  • Adobe Premiere Editing software
  • iMovie editing software
  • Photoshop editing software
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Final Draft Scriptwriting Software
  • Creativity
  • Attention to Detail
  • Organization
  • Communication
  • Multitasking
  • Customer Service
  • Guest Relations
  • Training and mentoring
  • Cash Handling

Affiliations

  • Singing
  • Songwriting
  • Acting
  • Sewing
  • Fitness

Accomplishments

  • 3rd Place in Northamtpton Community College 2016 Public Speaking Competition.

Timeline

Front Desk Agent

Equionx
11.2022 - 06.2023

Hostess

Franklin Social
01.2022 - 08.2022

Guest Service Representative

Hampton Inn By Hilton
08.2018 - 08.2019

Front Desk Agent/Kids Activities Associate

Kalahari Resorts Poconos
06.2016 - 07.2017

Some College (No Degree) - English History And Literature

Brooklyn College of The City University of New York

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Hayley Blanding