HAYLEY BROUSSARD
Picayune,MS
Summary
Results-driven professional focused on delivering exceptional support for member needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in member relations and communication.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Coast Electric Power Association
05.2024 - Current
- Perform account maintenance activities such as opening accounts, taking payments and going over billing statements
- Promote superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Help large volume of members every day with positive attitude and focus on member satisfaction.
Personal Banker
The First
10.2023 - 05.2024
- Developed relationships with customers through timely follow-up, sound advice, and quality service
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings
- Maintained knowledge of bank products, services, policies, procedures, and regulations
- Monitored banking regulations and maintained compliance with all banking and financial policies
Bookkeeper/Account Services Rep.
FNB Picayune Bank
08.2015 - 10.2023
- Balanced Expense and Accounts Payable weekly
- Balanced ACH, ATM, and Official Check accounts
- Processed client payroll and ACH debit files
- Performed nightly system update to ensure daily transaction posting and accurate daily balancing
- Processed, verified, and approved all domestic and international incoming and outgoing wires
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
FNB Picayune Bank
08.2013 - 08.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Early Childhood Education - AECE
Pearl River Community College
Poplarville, MSHigh School Diploma w/ Honors - undefined
Picayune Memorial High School
Picayune, MS05.2010
Skills
- Member correspondence
- Dispute resolution
- Account management
- Transaction processing
Timeline
Member Service Representative
Coast Electric Power Association
05.2024 - Current
Personal Banker
The First
10.2023 - 05.2024
Bookkeeper/Account Services Rep.
FNB Picayune Bank
08.2015 - 10.2023
Bank Teller
FNB Picayune Bank
08.2013 - 08.2015
High School Diploma w/ Honors - undefined
Picayune Memorial High School
Early Childhood Education - AECE
Pearl River Community College
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