Hayley Clayton

• Managed case files and maintained organized legal documents for attorneys.
• Prepared legal correspondence and ensured timely delivery to clients and courts.
• Drafted contracts, petitions, and other legal documents for review.
• Coordinated court filings and maintained compliance with deadlines and procedures.
• Communicated with clients to gather information and provide case updates regularly.
• Scheduled appointments, meetings, and court dates for legal team members efficiently.
• Maintained confidentiality of sensitive information while handling case materials securely.
• Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
• Answered phones promptly while providing courteous customer service.
• Scanned physical documents into electronic format for storage in a secure database system.
• Processed incoming mail on a daily basis.
• Proofread drafts of legal documents for accuracy in grammar and punctuation.
• Greeted clients upon arrival at office and provided assistance as needed.
• Updated databases with new information received from attorneys or clients.
• Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
• Balancing trust account
• Ordering supplies
• Accounts Payable and Accounts Receiveable

• Coordinated admissions processes for prospective residents at a Continuing Care Retirement Community.
• Assisted families with inquiries and provided information on services offered.
• Developed relationships with local hospitals and referral sources for resident intake.
• Maintained accurate records of admissions and resident information using database systems.
• Organized tours of the facility for potential residents and their families.
• Collaborated with the marketing team to promote community events and services.
• Trained new staff on admission procedures and community policies effectively.
• Ensured compliance with state regulations related to resident admissions and care standards.
• Resolved any issues related to the admission process in a timely manner.
• Insurance approval, certification, & pre authorization
• Ordering any necessary medical equipment
• Conducted clinical assessments to determine patient eligibility for services
• Assisted hospital discharges planners on transitioning the patient to our facility in a smooth, timely manner
• Analyzed admission trends to inform strategic planning and outreach efforts.

• Coordinated admissions processes for prospective residents at a Continuing Care Retirement Community.
• Assisted families with inquiries and provided information on services offered.
• Developed relationships with local hospitals and referral sources for resident intake.
• Maintained accurate records of admissions and resident information using database systems.
• Organized tours of the facility for potential residents and their families.
• Collaborated with the marketing team to promote community events and services.
• Trained new staff on admission procedures and community policies effectively.
• Ensured compliance with state regulations related to resident admissions and care standards.
• Resolved any issues related to the admission process in a timely manner.
• Insurance approval, certification, & pre authorization
• Ordering any necessary medical equipment
• Conducted clinical assessments to determine patient eligibility for services
• Assisted hospital discharges planners on transitioning the patient to our facility in a smooth, timely manner

• Coordinated admissions processes for new residents for short-term rehabilitation and long term care.
• Managed communication with families and referral sources throughout the admissions journey.
• Conducted thorough assessments to determine eligibility for rehabilitation services.
• Maintained accurate records in the admissions database to ensure compliance and efficiency.
• Developed relationships with local healthcare providers to streamline referral processes.
• Facilitated orientation sessions for new residents and their families upon admission.
• Communication with the patient's case manager & family.
• Insurance approval, certification, & pre authorization.
• Inputting patient information.
• Accounts payable.
• Creating & sending monthly statements.
• Balancing patient trust account.
• Worked up and submitted Institutional Medicaid Applications

• Greeted patients and visitors warmly upon arrival at the health facility.
• Managed phone calls, directing inquiries to appropriate departments efficiently.
• Scheduled appointments and maintained organized patient records for healthcare staff.
• Updated electronic health records, ensuring data integrity and confidentiality.
• Provided clerical support to administrative staff, enhancing workflow efficiency.
• Responded to patient inquiries with empathy, ensuring a positive experience at the facility.

• Balanced patient census daily

• Managed daily operations and staff scheduling for fast-paced environment.
• Trained and mentored employees on customer service standards and food safety practices.
• Monitored staff performance and addressed issues.
• Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
• Managed closing procedures to ensure accurate financial reporting.
• Oversaw nightly cash handling processes and reconciled discrepancies.

• Greet patient family members & vendors as they come in the door, and assist them with any questions they may have.
• Key in information daily to spreadsheets on Excel.
• Accounts Receivable & Payable
• File documents as needed daily.
• Managed multi-line phone systems, directing calls efficiently to appropriate staff.
• Maintained patient records and confidential information in compliance with regulations.
• Handled incoming mail and packages, distributing them to relevant departments promptly.