Hayley Davis

• Customer Interaction & Administration: Greet visitors, answer phone calls, and direct inquiries.
• Answering and Forwarding Calls: Managing a multi-line phone system, taking messages, and routing calls to the appropriate staff.
• Administrative Tasks: Maintain office cleanliness, manage incoming/outgoing mail, and stock office supplies.
• Conduct Testing and Inspections: Perform regular tests and inspections on products or services to ensure they meet quality standards. This includes visual inspections and functional testing.
• Identify Defects: Monitor processes and identify defects or areas for improvement in products or services. This involves analyzing results and making recommendations for enhancements.
• Develop Quality Standards: Establish and implement quality control processes and standards to ensure compliance with industry regulations and customer expectations.
• Document Quality Assurance Activities: Maintain detailed records of quality assurance activities, including test results, inspections, and corrective actions taken. This documentation is crucial for audits and compliance.
• Collaborate with Teams: Work closely with production teams, developers and management to communicate quality issues and drive continuous improvement initiatives.
• Train Staff: Create training materials and conduct training sessions for staff on quality assurance processes and standards to ensure compliance across the organization.
• Report Findings: Prepare and present reports on quality assurance activities, including findings, recommendations, and improvements to management

Provides friendly, fast, and efficient customer service, operates cash registers, stocks merchandise, and maintains store cleanliness.

Duties include assisting customers with product inquiries, processing transactions, maintaining inventory, and promoting pharmacy services.

Customer Service: Greeting customers, assisting in locating products, and resolving service issues.

Cashiering: Processing sales, returns, and exchanges accurately on point-of-sale systems

Merchandising: Stocking shelves, organizing displays (facing), and setting up promotions.

Store Maintenance: Maintaining store cleanliness, including cleaning, sweeping, and managing

May assist in the photo center, Beauty department or provide basic support for pharmacy operations.

Customer Focus: Strong communication skills to interact effectively with customers.

Technical Aptitude: Experience with POS systems and basic computer skills.