Hayley Dewitt
Hamilton,OH
Summary
Dynamic customer service professional with a proven track record at J Alexanders, excelling in high-pressure environments. Skilled in effective communication and problem resolution, I enhance customer satisfaction through active listening and prompt service. Recognized for improving team productivity and fostering a positive work culture, I am adaptable and detail-oriented.
Overview
5
5
years of professional experience
Work History
Hosti
J Alexanders
08.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
ClickList Clerk
Kroger
08.2021 - 08.2022
- Increased team productivity through effective communication, collaboration, and task delegation among ClickList Clerks.
- Reduced discrepancies in inventory records by regularly conducting audits and updating the database accordingly.
- Contributed to a positive work culture by actively participating in team building activities and supporting fellow ClickList Clerks.
- Supported continuous improvement efforts through active participation in department meetings and providing constructive feedback on current practices.
Customer Service Representative
Larosa’s
09.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Taylor High School
Cleves, OH05.2022
Sports Medicine
Diamond Oaks Career Campus
Cincinnati, OH05.2022
Skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Verbal and written communication
- Customer engagement
- Task prioritization
- Workflow optimization
- Strong interpersonal skills
- Front of house organization
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Computer proficiency
Timeline
Hosti
J Alexanders
08.2022 - Current
ClickList Clerk
Kroger
08.2021 - 08.2022
Customer Service Representative
Larosa’s
09.2020 - 07.2021
Taylor High School
Sports Medicine
Diamond Oaks Career Campus